Data Officer

Operational Data Officer (Repairs & Maintenance)

Location: Warrington
Contract: Temporary to Permanent, 37 hours per week

(Competitive hourly rate)

New Opportunity

We're recruiting for an Operational Data Officer to join a busy asset management team, supporting senior operational managers with high-quality performance reporting, operational insight, cost analysis and data-driven decision making.

This is an exciting opportunity for someone who is naturally curious, enjoys analysing operational trends and performance, and is motivated by uncovering insights that improve services, deliver value for money and enhance customer outcomes.

Working closely with operational managers and stakeholders, you'll transform data into meaningful intelligence, helping identify trends, understand the reasons behind performance, monitor costs, capture learning and drive continuous improvement across responsive repairs, voids, disrepair and damp & mould services.

The Role

As Operational Data Officer, you will:

• Analyse operational performance across responsive repairs, voids, disrepair and damp & mould services.
• Monitor operational trends, identifying emerging issues, risks and opportunities for service improvement.
• Produce accurate reports, dashboards and performance insight to support operational decision making.
• Investigate the root causes behind performance trends, service issues, delays, cost pressures and contractor performance.
• Analyse cost drivers, operational expenditure and value for money, identifying opportunities to improve efficiency and resource utilisation.
• Support financial performance through cost analysis, SOR reporting, contractor performance monitoring and operational insight.
• Monitor KPIs and provide clear, evidence-based recommendations to improve performance.
• Improve data quality by identifying inconsistencies, gaps and opportunities within operational systems.
• Work collaboratively with operational teams to turn data into meaningful learning, helping shape future service delivery.
• Support managers with ad-hoc reporting, performance analysis and business improvement initiatives.
• Promote a culture of curiosity, continuous learning and data-led decision making across the service.

About You

We're looking for someone who can demonstrate:

• Experience analysing operational, performance or financial data.
• Strong Excel skills and experience using reporting and data visualisation tools.
• The ability to interpret complex datasets and present findings clearly to a range of stakeholders.
• Experience producing dashboards, reports and actionable performance insight.
• A naturally inquisitive mindset with the curiosity to question data, identify operational trends and understand the reasons behind performance.
• The ability to identify risks, cost drivers, efficiencies and opportunities for continuous improvement.
• Strong analytical, problem-solving and stakeholder management skills.
• Excellent communication skills with the confidence to influence operational teams through data and evidence.

What's on Offer?

• Temporary to Permanent opportunity- Immediate start!
• Join a high-performing operational asset management team.
• Play a key role in shaping operational performance through data, insight and cost analysis.
• Work in a collaborative environment where your ideas, curiosity and analytical skills will directly influence service improvement.
• Excellent opportunity to develop your career within operational performance, business intelligence and continuous improvement.
• Warrington-based with occasional travel to other locations. 4 days office based.

If you're passionate about analysing data, identifying trends, understanding what drives performance and using insight to improve services, we'd love to hear from you.