Daytime Porter

We are looking for a professional, friendly, and reliable Daytime Porter to join our team at a luxury 5-star hotel in Seaham, County Durham. As one of the first points of contact for our guests, you will play an important role in delivering exceptional customer service and creating a warm, welcoming experience from arrival through to departure. This is a varied and hands-on position suited to someone who takes pride in delivering outstanding hospitality and enjoys working in a fast-paced luxury environment.

Key Responsibilities

• Welcome guests upon arrival and assist with luggage.
• Escort guests to their rooms and provide information about the hotel's facilities and services.
• Deliver exceptional customer service and respond promptly to guest requests.
• Maintain the cleanliness and presentation of the hotel's entrance, lobby, and public areas.
• Assist with guest transportation and valet duties where required.
• Chauffeur guests safely to local destinations using a hotel vehicle when required.
• Support the Reception and Concierge teams with guest enquiries and requests.
• Deliver luggage, parcels, amenities, and messages throughout the hotel.
• Assist with setting up meeting rooms and special events when required.
• Ensure all health and safety procedures are followed at all times.
• Maintain a professional appearance and uphold the high standards expected within a luxury 5-star hotel.

Essential Requirements

• Full, valid UK driving licence (essential).
• Confident and competent driver with a good driving record.
• Previous experience in a hotel, hospitality, or customer service environment is desirable but not essential.
• Excellent communication and interpersonal skills.
• Friendly, professional, and approachable manner.
• Ability to work both independently and as part of a team.
• Physically capable of lifting and carrying luggage safely.
• Flexible to work 3–4 days per week, including weekends and bank holidays on a rota basis.

What We Offer

• Competitive pay of £12.71 per hour.
• Part-time hours offering a good work-life balance.
• Opportunity to work within a prestigious luxury hotel in Seaham, County Durham.
• Full training and ongoing development opportunities.
• Uniform provided.
• Supportive team environment with opportunities for career progression.

Hours of Work: 9:00am - 6:00pm 3 to 4 days per week (including weekends and bank holidays on a rota basis)