Debt Recovery Agent
Dynamite Recruitment
Salary: £28,500 P/A
Location: Portsmouth, Hampshire
Hours: Monday to Friday, full-time hours.
Contract: please note this is a temporary position for a minimum of 3 months, with potential to be extended for the right person
Dynamite Recruitment are looking for an experienced Debt Recovery Agent to join a growing, successful business based in Cosham.
As a Debt Recovery Agent, Customer Support you will be:
- Monitoring customer to ensure payments are up to date.
- Chasing outstanding debt on accounts.
- Setting up various payment plans/options where customers look t be struggling to pay their finances.
- Communicating with customers regarding billing queries and overdue payments.
- Providing generlist customer services via email and on the telephone.
- Working closely with the Finance department.
- Maintaining records and ensuring the database is kept up-to-date.
- Resolving disputes/discrepancies.
- Assisting vulnerable customers.
- Following FCA regulations.
- Assisting with the preparation of litigation cases.
- Brilliant communication skills.
- Good customer Service experience is required
- Precious collections / Debt recovery experience is beneficial although not essential
- Work well both in a team and independently.
- Successful experience in a similar role.
- Confident in IT/using various databases.
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