Dental Receptionist-Treatment Coordinator

We are looking for an experienced Dental Receptionist/Treatment Coordinator.

The practice is fully private. They are located in the heart of the Harley Street medical district.We are seeking an enthusiastic, friendly, and hard-working person to join lovely team!

Job Overview for Dental Receptionist/Treatment Coordinator
Full-time 40 hours in 5 days
Monday - Friday (shifts required depending on rota: 07:30-16:30 and 09:30-18:30)

Requirements for Dental Receptionist/Treatment Coordinator

• Experience in working at a private dental practice (preferably 3 years )
• Understanding of procedures and workflow
• Experience with dental software; ideally SOE
• Proficient knowledge and computer literacy in all Microsoft Office programmes such as Word, Excel, Outlook

The main duties involved but not restricted to Dental Receptionist/Treatment Coordinator

• Opening reception, logging in and switching on
• Warmly greeting and acknowledging patients as they arrive
• Ensure the consistent delivery of an excellent ‘patient experience’
• Answering the phone and responding to emails
• Diary management, scheduling, and rescheduling patient appointments
• Following daily reception checklist and highlighting tasks when complete
• Setting up recalls for dental appointments
• Treatment coordination: contacting patients to book for outstanding treatment and keeping track
• Creating treatment plan estimates and emailing/printing for patients
• Monitor the conversion of treatment plans and liaise with patients with outstanding treatment plans
• Arranging for dental scans and appointments elsewhere when required
• Taking payments and logging card and cash patients in book
• Emailing patient invoices, completing, and filing insurance forms
• Debt collecting
• Formatting and emailing referral letters and x-rays/scans to external clinicians
• Assist the clinical team in the delivery of high-quality and safe patient care
• Managing office and stock supplies
• Office duties including document filing, scanning, copying, and shredding.
• Tracking lab work incoming and outgoing
• Bank and post run
• Cashing up and closing the reception and the building securely at the end of day
• Any other duties which may be requested by the practice owner or practice manager from time to time