Dental Treatment Coordinator

Treatment Coordinator / Receptionist – Fully Private Dental Practice

Hours: Full-time, 40 hours per week (Monday to Friday)- NO Weekends!

About the Role

We are recruiting on behalf of a well-established, fully private dental practice in Central London for an experienced and confident Treatment Coordinator / Receptionist.

This is an exciting opportunity to join a friendly, professional team where you'll play a key role in delivering an exceptional patient journey. You'll build strong relationships with patients, present treatment plans, coordinate appointments, and support clinicians in a modern private practice.

Key Responsibilities

• Welcome and support patients with outstanding customer service
• Present treatment plans and discuss costs confidently
• Build patient relationships and increase treatment acceptance
• Manage enquiries by phone and email
• Book consultations and coordinate clinician diaries
• Follow up outstanding treatment plans
• Process payments and finance applications (where applicable)
• Maintain accurate patient records using SOE
• Work closely with dentists and the wider practice team

Essential Requirements

• Minimum 3 years' experience in a fully private dental practice
• Previous experience as a Treatment Coordinator or Senior Dental Receptionist with treatment presentation responsibilities
• Excellent knowledge of SOE (Software of Excellence) – essential
• Outstanding communication and organisational skills
• Professional, confident, and patient-focused

Desirable

• Experience with cosmetic dentistry, Invisalign or implants
• Finance application experience (Tabeo, Chrysalis, Medenta)
• GDC-registered Dental Nurse (advantageous but not essential)

What We Offer

• Competitive salary from £33,000 DOE
• Friendly and supportive team
• Modern, fully private practice
• Ongoing training and career development
• Immediate start available