Deputy Superstore Retail Manager at Acorns Children's Hospice, Chelmsley Wood

Deputy Superstore Retail Manager

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As Deputy Superstore General Manager, you'll play a key role in driving the performance of one of our large-format retail stores. Working alongside the Superstore Manager, you'll drive sales, deliver against set store targets and make commercial decisions about stock and merchandising. This is a hands-on leadership role where you'll lead by example on the shop floor, motivate your team and help ensure customers enjoy a great retail experience.

About the Role

Our Superstores offer a fast-paced and varied retail environment, with a wide range of donated stock and new goods. As Deputy Superstore General Manager, you will:

Drive the achievement of sales targets by proactively encouraging donations, purchases and Gift Aid sign-ups, using an entrepreneurial and creative approach to income generation

Support the Superstore Manager in creating a vibrant, engaging shop-floor experience that differentiates Acorns from competitors and reflects our brand values

Make informed decisions on stock quality, pricing, and visual merchandising to maximise appeal, sales, and customer satisfaction

Oversee and support efficient processes for the collection, delivery, sorting, and processing of donated goods to ensure smooth superstore operations.

Provide inspirational leadership to a diverse team of volunteers and deputy managers, motivating and supporting them by recognising their skills, experience and potential

About You

Retail experience and experience of meeting sales targets

Experience of leading a team

Proven problem solver who can manage conflicting priorities and achieves positive outcomes.

Happy to work weekends

Enjoy a role that involves significant levels of manual handling

About Acorns

Acorns Children's Hospice are a children's charity, offering specialist palliative nursing care and support for local children and their families. Every year, we support over 750 children and nearly 1,000 families, including those who are bereaved. We have a network of charity shops across the West Midlands and Gloucestershire, which help to provide the funding that we need to provide this care.

What We Offer

£31,000 - £33,000 per annum (£31,000 + bonus)

37.5 hours per week

Based in Chelmsley Wood Superstore, B37 5TP

Employee discounts from leading retailers – including the Blue Light Card

Discounts on refurbished tech

Eye Test discount

Health cash plan

Gym membership and equipment discount scheme

Time off to volunteer

Bike2Work scheme - save up to 42% on bikes and equipment?

Wellbeing, legal and financial support

Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme

NHS pension scheme life assurance or Acorns group life assurance scheme 

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.

Find out about our culture, career development, benefits and more here: Why Work for Acorns