Desktop Support Engineer

My client is a rapidly growing FTSE international organisation offering a range of solutions to the global Professional Services sector. As part of their exciting growth there is an opportunity to join their IT function as they seek to strengthen their internal IT support capabilities.

The Role

· Providing first class end user support to colleagues across their global locations

· Assist with testing of network connectivity

· Configuring and deploying end user devices

· Maintaining assets including laptops and phones

· Asset management ensuring devices are ready and up-to-date when needed

· Supporting meetings / webinars and meeting room technology

· Induction and training of new joiners

· Training of end users in our applications and use of their devices

· Development of user training initiatives

· Developing and documenting new procedures

· Driving support standards

· Participating in IT drop-in days to support staff

· Participating in the weekday only out-of-hours support rota to provide cover for critical incidents and urgent user requests, typically 1 week in 4

The Person

· 3 years+ experience from an in-house professional services environment such as financial services, legal, consultancy or similar

· Strong exposure to Microsoft technologies and ITSM frameworks

· Experience within a 300–500 employee environment

· Ideally of degree calibre with relevant formal IT qualifications, such as ITIL or similar

· Willing to be part of an out-of-hours weekday on-call circa 1 week in 4

· Strong personal attributes including drive, ambition, and the confidence to communicate effectively across all levels of the business

Based on-site full-time at their London HQ, the role does not operate in silo and instead offers an appealing scope across all areas of IT with genuine opportunities for career development and progression.

Alongside their attractive salary, they also offer a very generous pension contribution, private medical, the ability to ‘buy and sell’ holidays and a share incentive plan.

This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment business.

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