Desktop Support Engineer London

Location: London (Full-Time Onsite)
Contract: Initial 3 Months (View to Extend)
Rate: up to 190.00 a day

We are seeking an experienced Level 2 Desktop Support Engineer to join a busy onsite IT team in London. Working within a predominantly Mac environment, you will provide hands-on technical support to end users, ensuring a high level of customer service and swift resolution of technical issues.

• Manage and resolve support tickets in line with agreed service levels
• Provide 2nd line desktop support across macOS devices and associated applications
• User account and access management
• New starter provisioning, onboarding, and equipment setup
• Offboarding and asset recovery
• Hardware troubleshooting, configuration, and replacement
• Deliver walk-up, desk-side, and remote support
• Diagnose and resolve desktop, software, and connectivity issues
• Maintain accurate documentation and escalate complex issues where required

• Proven experience in a Level 2 Desktop Support role
• Strong hands-on experience supporting macOS environments
• Experience with user lifecycle management (joiners, movers, leavers)
• Solid troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently in a fast-paced onsite environment

This is an excellent opportunity for a proactive and customer-focused Desktop Support Engineer with strong Mac support experience, available for an initial 3-month contract with the potential for extension and further opportunities

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process