Digital Performance Analyst - BPSS
Opus Recruitment Solutions
Working within a multidisciplinary Agile team, you'll use data, analytics and performance insight to understand user behaviour, measure service effectiveness and identify opportunities to improve outcomes.
Key Responsibilities
- Define and implement performance measures aligned to user and business needs.
- Develop and maintain performance frameworks, KPIs, dashboards and reporting.
- Analyse digital journeys using analytics and other data sources to identify areas for improvement.
- Combine front-end and back-end data to provide a complete view of service performance.
- Deliver actionable insights that drive better user experiences and service outcomes.
- Provide expertise on analytics implementation, data collection and performance measurement.
- Present complex findings clearly to both technical and non-technical stakeholders.
- Collaborate with service teams and stakeholders to support major digital transformation initiatives.
- Proven experience as a Digital Performance Analyst within large-scale digital programmes.
- Strong experience developing KPIs, performance frameworks and dashboards.
- Expertise in digital analytics and user journey analysis.
- Experience combining multiple data sources to create meaningful performance insights.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Experience working within Agile multidisciplinary teams.
- Ability to communicate complex analysis to a wide range of stakeholders.
- Experience influencing service improvements through evidence-based recommendations.
- Experience working within UK Government or public sector environments.
- Knowledge of (url removed) services and digital performance standards.
- Experience supporting identity, authentication or large-scale digital transformation programmes.
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