Director of Customer Onboarding

Director of Customer Onboarding
Newark (Hybrid), Permanent, Full Time
£Attractive Salary & Company Benefits

Due to Company growth, our client is seeking hands-on Director of Customer Onboarding. This is a leadership role that is perfect for someone who loves leading from the front and bringing clarity to complexity. You'll be at the heart of turning new customer commitments into live, revenue-generating partnerships.

Our Client is a leading representation company who help their customers and partners to maximise their distribution, reservations, and revenue opportunities through innovative technology and expert support. Partnering with thousands of customers worldwide, they provide access to global distribution systems, booking channels, and reservation solutions, empowering our members to compete successfully in the fast-paced hospitality landscape.

The Role

The role of Director of Customer Onboarding will include; but not be limited to the following key duties:

• Ownership of all onboarding activities
• Successful delivery of PMS, Channel Manager, RMS, CRS, and payment gateway activations
• Develop methodologies, standards, and governance processes
• Spot risks and bottlenecks early in the process
• Build and maintain strong relationships with technology providers
• Lead, coach, and develop the Onboarding and Enablement teams

The Candidate

The successful Director of Customer Onboarding will be able to demonstrate the following knowledge, experience & skills:

• Senior-level experience in integrations, implementations, onboarding, hospitality technology or SaaS.
• Proven experience managing complex technology projects.
• Hands-on experience with PMS, Channel Managers, CRS, RMS, or distribution platforms.
• Experience managing supplier and tech partner relationships.
• Strong problem-solving skills and operational improvements.

The Benefits

In return, the Director of Customer Onboarding role offers the following benefits:

• Competitive salary and benefits package
• Professional development opportunities.
• Supportive and inclusive working environment.
• 20 days holiday, rising with length of service to 25.
• Days off for birthday and Christmas shopping.
• Pension scheme.
• Private medical insurance after two years
• Life assurance.
• Critical illness cover.
• Discretionary annual bonus.
• Staff discount rates.

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.

The services of Future Prospects are those of an Employment Agency.