Distribution Coordinator

Distribution Coordinator

Location: Pontypridd, South Wales
Salary: £27,500

Distribution Coordinator

Yolk Recruitment is proud to be supporting a leading organisation within the construction materials sector in the search for a Distribution Coordinator to join their busy operations team based in Pontypridd.

This is a fantastic opportunity to join a well-established business where you'll play a vital role in coordinating customer orders, scheduling deliveries and ensuring customers receive a first-class service. You'll work closely with planning, commercial and production teams in a fast-paced environment where no two days are the same.

Full training will be provided, making this an excellent opportunity for someone with strong customer service experience looking to develop a career within logistics and distribution.

What you'll be doing

• Answering inbound customer calls and emails, delivering a professional and friendly service.
• Processing customer orders accurately using internal systems.
• Scheduling and coordinating deliveries in collaboration with the planning team.
• Keeping customers informed of delivery times and proactively communicating any delays.
• Taking ownership of customer enquiries and resolving issues efficiently.
• Handling customer complaints professionally and escalating where appropriate.
• Monitoring orders through to completion to ensure an excellent customer experience.
• Processing customer payments and maintaining accurate records.
• Working closely with commercial, production and haulage teams to ensure orders are fulfilled.
• Supporting general administration and providing assistance across the wider distribution team when required.

What we're looking for

• A professional and confident telephone manner.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to manage multiple tasks.
• A proactive attitude and excellent attention to detail.
• Comfortable working in a fast-paced environment.
• Good IT skills and confidence using computer systems.
• Previous experience within logistics, transport, aggregates, asphalt or construction materials would be advantageous, but is not essential, as full in-house training will be provided.

What's on offer

• Salary of £27,500
• Company pension scheme.
• 33 days annual leave, including bank holidays.
• Share Saver Scheme.
• Life assurance.
• Employee benefits platform offering discounts at a wide range of high street retailers and online brands.
• Full in-house training and ongoing development.
• Excellent opportunities for career progression within a successful and growing organisation.
• Supportive and collaborative team environment.