Domestic Abuse Service Manager

We are recruiting for a Domestic Abuse Service Manager to lead the delivery and development of domestic abuse services across Leicester, Leicestershire and Rutland for a well established charity.

The role will oversee a team of domestic abuse practitioners, outreach workers, support staff and volunteers, with responsibility for service delivery, safeguarding, quality assurance, performance, data and contract requirements.

• Manage and support a team, including supervision, appraisals, training, performance and absence management.
• Oversee staff rotas, annual leave, sickness and service cover.
• Manage case allocation, caseloads, risk assessments, safety planning and case recording.
• Carry out case audits and file reviews to maintain service quality and compliance.
• Develop effective working relationships with police, housing, health, children's services, courts and other partner agencies.
• Represent the service at MARAC, safeguarding meetings and other multi-agency forums.
• Act as the organisation's Designated Safeguarding Lead, overseeing safeguarding for adults and children.
• Oversee refuge and safe accommodation, including referrals, occupancy, move-in/move-on processes and health and safety.
• Lead on data collection, monitoring, analysis and reporting for commissioners and funders.
• Develop and deliver training around domestic abuse, safeguarding, risk and trauma-informed practice.
• Act as a super-user for the case management system and support staff with reporting and system use.
• Monitor service budgets and expenditure, working closely with the Finance Manager.
• Support funding applications, tenders and grant submissions.
• Contribute to service development, policy reviews and organisational planning.
• Support Domestic Homicide Reviews and other learning reviews, ensuring actions are implemented.
• Lead team meetings and reflective practice sessions.

You will have experience managing or supervising a team within domestic abuse, safeguarding, housing, social care or another relevant support service.

You will have a strong understanding of:

• Domestic abuse and coercive control
• Safeguarding adults and children
• Risk assessment and safety planning
• MARAC and multi-agency working
• Refuge and safe accommodation
• Housing-related support and health & safety
• Case management and quality assurance
• Data collection, analysis and reporting
• Commissioner and funder requirements
• Staff performance and absence management
• Budget management and financial procedures

Experience of managing IDVA, outreach, refuge, helpline, hospital-based or court-based domestic abuse services would be highly beneficial, as would experience within the voluntary sector.

You will need to be confident managing a team, making decisions around safeguarding and risk, and working with a range of external agencies.

Location: Leicester, Leicestershire & Rutland
Salary: £35,745 per annum
Hours: 37 hours per week
Working hours: Monday–Thursday 9am–5pm, Friday 9am–4.30pm
Additional requirements: Some evening and weekend work, including participation in an out of hours rota. 
Must be a Driver and hold a DBS 
Initally a Temporary post leading to permanent for the right candidaate 

If you have the relevant management experience and would like to discuss the role, please send your CV for consideration.