Duty Manager

JRRL are seeking a proactive and experienced Duty Manager to oversee daily operations across our client’s hotel, workspace, and event venue. You will act as the key point of contact for staff and visitors, ensuring excellent service, safety, and operational efficiency. A core part of this role involves being the system expert for Mews and Office RnD platforms—training, supporting, and troubleshooting to optimise system use and team performance. 

You will also have hands-on involvement in guest relations, reservations, and maintenance coordination, supporting a diverse range of activities in a fast-paced environment. You will enjoy the opportunity to lead a dynamic team, ensure exceptional guest experiences, and contribute to the ongoing success of the business.

Key Responsibilities for the Duty Manager: 

• Act as the on-site expert for Mews and RnD platforms, delivering training and ongoing support to the reception and operations teams. 
• Oversee reservations, check-ins, billing, and profile management workflows, ensuring best practices. 
• Provide exceptional guest service, welcoming visitors, handling VIP arrivals, and resolving issues promptly. 
• Cover reception during peak times or staff shortages, maintaining high standards of service. 
• Support the General Manager with member onboarding, move-in/move-out processes, and operational planning. 
• Prepare operational reports on occupancy, arrivals, departures, and sales. 
• Assist with health & safety checks, maintenance requests, and compliance procedures. 
• Foster a positive community atmosphere, ensuring safety standards are upheld, and issues are escalated appropriately.

Person spec for the Duty Manager: 

• Proven experience with Mews and Office RnD platforms; confident in training others on these systems. 
• Background in hospitality, co-working, or high-end hospitality environments, with supervisory or management experience. 
• Strong communication and coaching skills, with the ability to simplify technical processes for teams. 
• Flexible and adaptable, willing to work varied shifts including weekends, mornings, and evenings. 
• Tech-savvy with the ability to work across multiple booking, reservation, and CRM systems.