Duty Manager

Duty Manager - £15.34 per hour | Permanent | Kenmore

Looking for your next step in hospitality? Join a beautiful resort in Kenmore as a Duty Manager, where you'll play a key role in supporting daily operations, developing teams and creating exceptional experiences for owners and guests.

Why apply / What's in it for you?

• You'll earn £15.34 per hour
• You'll enjoy a resort privilege programme and employee discounts
• You'll benefit from a generous holiday entitlement
• You'll have access to an Employee Assistance Programme (EAP)
• You'll have access to free parking
• You'll receive a referral programme
• You'll work 40 hours per week on a full-time, permanent contract
• You'll have the opportunity to develop your career within a welcoming resort environment

Key Responsibilities

As a Duty Manager, you'll support the Resort Manager with the smooth running of the property and help maintain high service standards across the operation.

• Support the onboarding and induction of new team members
• Coordinate staff uniforms, including issuing, tracking and stock management
• Ensure team members understand company policies, procedures and service standards
• Create and maintain room maps and accommodation layouts
• Coordinate room allocations to maximise occupancy and operational efficiency
• Carry out routine room inspections, ensuring cleanliness, safety and presentation standards are met
• Respond to and resolve owner, member and guest complaints professionally and effectively
• Support Meet the Manager sessions, gathering feedback and building strong relationships
• Supervise team members and monitor service delivery across daily operations
• Handle operational issues and ensure company procedures are followed
• Maintain accurate records, including onboarding documents, room allocations, inspections and incident reports
• Liaise with internal departments to support effective communication
• Complete required company training and compliance courses

What we're looking for

We're looking for a confident and organised hospitality professional who enjoys working with people and takes pride in delivering excellent service.

• Previous experience in a hotel or hospitality environment as a Duty Manager
• Strong communication and customer service skills
• The ability to confidently support and supervise a team
• Excellent organisation and attention to detail
• A professional and positive approach when handling guest concerns
• The ability to manage competing priorities in a busy environment
• A commitment to company standards, policies and procedures

If you're looking for your next step as a Duty Manager in Kenmore, this is a fantastic opportunity to join a resort where you can develop your skills while helping deliver outstanding owner, guest and team experiences. Apply now!

Job Number │ 49043/INDFOH
Location │ Kenmore
Role │ Duty Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.