Duty Manager in Saffron Walden, Essex

Duty Manager

• Job Type: Casual, shift-based
• Location: Cambridge, CB11, with travel across local sites as required
• Salary: £28,598 - £31,022 equivalent salary scale

Reed are delighted to be working with an amazing organisation who are in need of a Duty Manager to join a busy community leisure and sports centre environment. This Duty Manager position is ideal for someone who can lead operational shifts, motivate staff, maintain high standards of safety and cleanliness and deliver an excellent customer experience. The Duty Manager will also support day-to-day centre operations, respond to incidents professionally and help ensure facilities run efficiently and safely.

Day-to-day of the role

• Lead operational shifts and ensure the centre is run efficiently, effectively and safely at all times.
• Open and secure the building, carrying out daily operational checks and responding to emergencies or incidents where needed.
• Supervise and organise operational staff, ensuring duties are completed to a high standard.
• Maintain excellent customer service and deal with complaints, concerns and accidents in a calm and professional manner.
• Monitor cleanliness, presentation and general maintenance, reporting any repair issues promptly.
• Support reception, administration, financial record-keeping and promotional activity across the centre.
• Carry out health and safety checks, complete relevant documentation and ensure compliance with operational procedures.
• Assist with activity supervision, fitness suite inductions and personal training plans where required.

Required Skills & Qualifications

• Experience managing or supervising a small team.
• Strong organisational skills with the ability to prioritise work and meet deadlines.
• Excellent communication skills and the ability to build productive working relationships with colleagues, customers and external stakeholders.
• Ability to work independently as well as part of a team.
• Confidence, resilience and the ability to remain calm in difficult situations.
• A commitment to safeguarding and promoting the welfare of children and young people.
• Good IT skills, including confidence using Google Workspace and/or Microsoft Office.
• Willingness to undertake further training; coaching or fitness qualifications would be advantageous.
• Experience of site health and safety monitoring, inductions or fitness support would be beneficial.

Benefits

• Ongoing training and opportunities for further upskilling and qualifications.
• Access to coaching and mentoring support for professional development.
• A supportive and collaborative working environment.
• The opportunity to work in a community-focused sports and leisure setting.
• Flexible working requests, including part-time arrangements or job share, may be considered where suitable.
• The chance to contribute to the health, wellbeing and engagement of the local community.

How to apply

To apply for this Duty Manager opportunity, please submit your CV outlining your relevant experience, leadership background and interest in the role. In your application, it would be helpful to highlight your experience in operations, customer service, health and safety and team supervision.