E-Commerce Assistant

eCommerce AssistantLocation: Hull Hours: 08:00-17:00, Monday to Friday (40 hours per week)

Are you looking to build a career in the exciting world of eCommerce? Do you have a passion for online retail, digital content, customer service, and learning new skills? If so, we have an excellent opportunity for you.

We are seeking an enthusiastic eCommerce Assistant to join our growing team. This is an ideal role for someone looking to take their first step into eCommerce, offering comprehensive training, ongoing support, and genuine career progression opportunities.

Working alongside a variety of departments, you will play a key role in supporting and coordinating our online business, helping to drive sales growth and enhance the customer experience across our eCommerce platforms.

The Role
No two days are the same in this varied and rewarding position. You'll be involved in everything from website product management and online merchandising to customer communications and order fulfilment.Key responsibilities include:

• Creating and maintaining product listings on our Shopify website, including engaging product descriptions and visual content.
• Ensuring product specifications and technical information are accurate and up to date.
• Using design tools such as Canva and Photoshop to enhance online content.
• Managing and developing our merchandise range.
• Monitoring stock availability and assisting with sourcing and researching new products.
• Coordinating website order fulfilment with internal departments and external suppliers.
• Supporting online merchandising activities, promotions and seasonal campaigns.
• Responding to customer enquiries via email, telephone and online chat.
• Managing returns, exchanges and warranty claims across our website and online marketplaces, including eBay.
• Supporting a variety of ad hoc projects aimed at improving our online customer experience and business performance.

What We're Looking ForEssential Skills & Experience

• A genuine interest in eCommerce and online retail.
• Strong knowledge of Microsoft Office applications, including Outlook, Excel, Word and PowerPoint.
• Exceptional attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills, with strong grammar and spelling.
• The ability to work independently, take ownership of tasks and contribute effectively as part of a team.
• A positive attitude, enthusiasm and eagerness to develop new skills.

Desirable Skills & Experience

• Familiarity with content management systems such as Shopify, WordPress or similar platforms.
• Experience using stock management or ERP systems.

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