Electrical SERVICE SALES Support – Electrical/Electronics Industry

Electrical SERVICE SALES Support – Electrical/Electronics Industry

Hours: Monday to Thursday 8:30 to 17:00 and 8:30 to 14:00 on Friday

After training the job will be a hybrid of homeworking and Letchworth Office

To be responsible for ensuring that all internal and external customer inbound calls and emails are responded to in a timely manner and in line with departmental procedures whilst maximising all new enquiries and leads from enquiry through to the accurate processing of sales orders.

Key Responsibilities:

•             To answer all incoming calls in a timely manner

•             To ensure that all enquiries and leads are responded to within timescales set out in company procedures

•             To proactively chase and close live enquiries

•             To chase existing enquiries with the aim to win or requote

•             To acknowledge new sales leads within set timescales and to regularly monitor the Sales Inbox

•             To accurately create and process quotations

•             Proactively raising any potential issues to the Head of Sales

•             Accurate use of the CRM system including logging all activities and to ensure that live quotes are converted to sales orders

•             To maintain business acceptable margins

•             To ensure all sales orders are processed adhering to the Sales Order Acceptance Procedure.

•             All anomalies to be followed, chased and resolved within timescales set working with internal departments to ensure resolution

•             Co-ordination of account management activities with the relevant Business Development Manager including organising visits, quote generation and follow up, and resolving account problems.

•             Regular follow up of allocated leads and quotations.

•             Ensuring that a professional presentation is maintained at all times.

•             All paperwork and systems are adhered to with any issues immediately reported.

•             The Head of Sales is informed immediately it becomes evident that further materials, support or equipment is needed to safely and reliably complete the function

•             Any other

KPI’s: As outlined in Objectives

Knowledge and Experience:

•             Understanding of electrical systems or electronics.

•             Good presentation skills

•             Good IT skills

Attributes Required:

•             A Good team player

•             Able to work accurately to strict deadlines

•             Able to manage time effectively

•             Able to communicate at all levels