Employability Performance Manager in Liverpool, Merseyside

We have an amazing opportunity with a well-established employer.

Are you an experienced people manager with a strong background in employability, employment services or contract delivery?

We are looking for a Employability Performance Manager to lead a high-performing team across Liverpool, St Helens and the Wirral, driving strong operational performance and delivering positive outcomes for customers, employers and local stakeholders.

This is a hands-on leadership role for someone who is confident managing teams, performance targets and service delivery across multiple locations.

A full UK driving licence and access to your own vehicle are essential, as the role involves travel across the area.

Key Responsibilities

• Lead, motivate and support a team of delivery and support staff to achieve performance targets and positive customer outcomes.

• Drive customer progression into sustainable employment, education, training and development opportunities.

• Support customers who are already in work to retain and sustain their employment.

• Build and maintain effective relationships with employers, partners, stakeholders and community organisations.

• Develop effective referral pathways and partnership working with health, social prescribing and community services.

• Take responsibility for operational performance, budgets, resources and service delivery across multiple sites.

• Ensure services are delivered to a high standard and meet contractual, compliance and audit requirements.

• Monitor management information, performance data and KPIs, identifying areas for improvement and taking appropriate action.

• Drive continuous improvement across service delivery, quality and team performance.

• Generate customer referrals and engagement through local networking and partnership development.

• Keep up to date with employment trends, local labour markets, relevant legislation and developments across employability and support services.

About You

We are looking for an experienced manager who can demonstrate:

• Proven experience managing and developing high-performing teams.

• A strong track record of achieving performance targets and delivering against contractual objectives.

• Experience within employability, employment services, skills, health or related support services.

• Strong stakeholder engagement and relationship-building skills.

• The confidence to work with employers, partners and external organisations.

• Excellent communication, presentation and networking abilities.

• A results-driven and commercially aware approach to service delivery.

• The ability to manage competing priorities and make effective decisions in a fast-paced environment.

• Strong organisational skills with a high level of personal accountability.

• A commitment to delivering high-quality, customer-focused services.

Skills & Experience

• Strong leadership and people management skills.

• Experience managing operational performance and KPIs.

• Good understanding of employability, employment, skills and/or health-related services.

• Experience interpreting management information, performance reports and financial data.

• Knowledge of people management principles and relevant employment legislation.

• Strong written and verbal communication skills.

• Confident IT user with experience of Microsoft Office and management information systems.

• Full UK driving licence and access to a car.

If you have not heard from us within seven working days of submitting your application, please presume that your application has been unsuccessful on this occasion.