Engineer

Tridum / KNX Engineer

Join our service delivery team as a Specialist Senior Service Representative, where your technical expertise will directly impact customer success. This role blends hands-on problem-solving with strategic consulting—you'll lead complex maintenance projects, troubleshoot multi-component systems, and help customers achieve optimal performance.

What will you do?

• Diagnose and resolve complex system issues using root cause analysis and collaboration with engineering experts
• Oversee installation, commissioning, and preventive maintenance to ensure system reliability and safety
• Deliver technical consulting to customers and internal teams to uncover needs and support business development
• Guide field service engineers and coordinate across teams to provide seamless, high-quality service solutions

What are the key skills we are looking for?

• Active Listening — advanced level; understanding customer concerns and translating them into technical solutions
• Customer Support — advanced level; delivering proactive service that builds trust and long-term relationships
• Maintenance and Repair — advanced level; executing complex maintenance to maximize system reliability
• Predictive Maintenance — advanced level; using data and diagnostics to prevent failures before they occur
• Problem Solving — advanced level; diagnosing root causes in multi-component systems under pressure
• Resilience — advanced level; maintaining focus and performance in high-stakes service environments
• Safety Standards — advanced level; ensuring all work meets regulatory and safety compliance requirements
• Technical Documentation — advanced level; creating clear records that support knowledge transfer and compliance

What qualifications will make you successful?

• Strong collaboration skills to work across functions and drive solutions in a technical ecosystem
• Ability to explain complex technical information clearly to diverse audiences with confidence
• Proactive approach that anticipates challenges and identifies opportunities before they're asked for
• Comfort juggling multiple priorities while upholding quality, safety, and compliance standards

What's in it for me?

• Meaningful work where your technical skills directly enhance customer outcomes and drive growth
• Opportunities to mentor team members and grow your leadership presence
• Exposure to advanced systems and innovative technologies across varied industries
• Collaborative culture that prioritizes safety, expertise, and professional development

Bring your technical talent to a team that values what you do—apply today!