ER & Operations Lead

Michael Page

Remote-friendly

Lead Employee Relations and People Operations activities across a multi-site organisation, acting as the first point of contact for complex ER matters while supporting policy, governance, compliance and operational improvement. You'll partner with managers and senior stakeholders to deliver a consistent, high-quality people service.

Client Details

Are you an experienced HR professional looking for a role that combines Employee Relations expertise with People Operations leadership?

We're supporting a leading financial services organisation in the search for an ER & Operations Lead. This is a newly created role offering the opportunity to make a genuine impact across a multi-site business while helping to shape and enhance the people function.


Description

  • Acting as the lead contact for complex Employee Relations matters
  • Coaching and supporting managers through disciplinary, grievance, absence, performance and capability cases
  • Overseeing people processes across the full employee lifecycle
  • Maintaining and developing HR policies, procedures and governance frameworks
  • Supporting risk, compliance and regulatory activities, including SMCR requirements
  • Analysing people data and trends to drive continuous improvement
  • Identifying opportunities to improve processes and enhance the employee experience

Profile

  • Strong Employee Relations background
  • Experience within HR Operations, Shared Services or People Partnering
  • Knowledge of UK employment law and HR best practice
  • Experience within a regulated environment would be advantageous
  • SMCR experience would be beneficial

Job Offer

  • Salary up to £53,000
  • Hybrid working (50% office based)
  • Solihull location with free parking
  • 35-hour working week
  • Exposure to senior stakeholders and strategic projects
  • Private medical insurance
  • Matched pension contributions
  • 25 days annual leave plus bank holidays and your birthday off
  • Opportunities for professional development and career progression.
  • A chance to make a real impact in a regulated, purpose-driven organisation.
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Application opens at the source listing. Free for jobseekers.

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