Estates Parking & Garage Manager

Pertemps London

A reputable Local Authority is seeking an experienced and motivated Estates Parking & Garage Manager to lead the delivery of its Parking & Garages Service. This is an excellent opportunity for an experienced housing, estate services, parking, or operational management professional to manage a high-profile service that supports residents, generates income, and contributes to the effective management of housing estates across the borough.

Rate: £27.75-28.96 per hour PAYE (£37.13 per hour Umbrella)
Location: Greater London
Contract: Interim with potential to become permanent
Working Pattern: Hybrid Working – 3 Days Per Week Office-Based

The successful candidate will be responsible for overseeing the day-to-day management of parking spaces and garage stock, maximising occupancy and income, managing a small team, delivering service improvements, and ensuring a high standard of customer service.

Key Responsibilities
  • Lead and manage the delivery of the Parking & Garages Service across the Authority's housing estates.
  • Manage garage and parking space lettings, transfers, waiting lists, and occupancy levels.
  • Develop and implement strategies to maximise income generation and minimise voids.
  • Monitor and manage rent accounts, arrears recovery, and debt reduction initiatives.
  • Supervise, support, and develop a team of officers, ensuring high levels of performance and customer service.
  • Investigate and resolve complex resident enquiries, complaints, and service requests.
  • Manage escalated cases, including Councillor and senior stakeholder enquiries.
  • Lead on service improvement projects, including garage refurbishment programmes and parking-related initiatives.
  • Work closely with internal departments, contractors, enforcement teams, and external stakeholders to deliver service objectives.
  • Monitor contractor performance and ensure service standards are achieved.
  • Produce management reports, performance information, and KPI data to support service delivery and decision-making.
  • Ensure compliance with relevant legislation, policies, procedures, and health and safety requirements.
  • Support budget monitoring and contribute to the effective management of service expenditure and income.
Essential Experience
  • Experience leading and managing staff, including performance management and service delivery.
  • Strong background in income management, arrears recovery, and maximising service income.
  • Experience managing customer complaints and resolving complex service issues.
  • Knowledge of housing management, estate services, parking operations, or property management.
  • Experience working with contractors and managing service performance.
  • Ability to analyse performance data and produce management reports.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Experience delivering service improvement and operational projects.
Desirable Experience
  • Knowledge of parking legislation, estate parking management, or garage services.
  • Experience working within a social housing environment.
  • Understanding of budget management and financial monitoring.
  • Experience responding to Councillor, MP, or senior stakeholder enquiries.
We are looking for a proactive and customer-focused manager who can balance operational service delivery with strategic improvement. The successful candidate will be an effective leader with strong stakeholder management skills and a proven ability to maximise income, improve performance, and deliver excellent outcomes for residents and the organisation.

If you have a background in Housing Management, Estate Services, Parking Operations, Income Management, or Property Services and are looking for your next interim challenge, we would welcome your application.

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