European Operations Coordinator in Redditch, Worcestershire

Our client, one of the largest independent freight forwarders in the midlands, offering worldwide transport services by air, road and sea, are looking for a European Operations Coordinator to be based at their offices in Redditch, Worcestershire.

On Offer:

• Opportunity to join a highly regarded logistics specialist
• Based at a modern purpose-built office
• Offering an attractive salary up to £35K, dependent on skills and experience
• Contributory Pension
• Working hours: Monday – Friday, 8:30am – 5:30pm

Main Purpose of the Role:

Reporting to the Operations Manager, this position forms part of the existing Road Freight Forwarding Operations Team.  It requires the jobholder to coordinate the day to day UK & European road transport sections and all of the related administration.  To build relationships with the existing clients and always deliver a high standard of customer care at all times.

Duties and Responsibilities:

• Coordinate the day to day bookings of European and UK road transport jobs.
• Processing where appropriate both export and import customs clearance.
• Raising job files and all of the appropriate paperwork
• Processing jobs through Multifreight software system
• Extensive client liaison to include quotations, follow up, bookings and problem solving
• Extensive supplier liaison to include rate negotiations, bookings and problem solving
• Internal liaison with the Sales Team, assisting with quotations and service information
• Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues
• Maximising the gross profit by negotiating with the supplier base
• Proactively contacting the existing clients to maximise business potential
• Invoicing jobs on completion
• Populating internal analysis and key statistics
• To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week’s trading activity
• Coordinating the warehouse goods in and out and stock control.
• Loading and unloading of vehicles using counter balance forklift.

To be Considered:

•              Ideally European freight forwarding or UK transport operations experience.

•              Customer Service Experience.

•              Good communication skills

•              Good organisational skills

•              Good attention to detail

•              Can work to deadlines and handle pressure

•              Quick thinker / Problem solving

•              Self-motivated and enthusiastic character

For full details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry