Events Coordinator
Wolviston Management Services
This role requires strong organisational skills, excellent communication abilities, IT proficiency, and a hands-on approach to event management. The ideal candidate will also have catering experience and hold a Level 2 Food Hygiene Certificate.
Key Responsibilities Event Planning & Coordination
- Manage event enquiries and bookings via telephone, email, and in person.
- Coordinate all aspects of events, including meetings, conferences, parties, celebrations, and corporate functions.
- Liaise with clients to understand requirements and ensure expectations are met.
- Prepare event schedules, plans, and function sheets for internal teams.
- Set up event spaces to agreed specifications, including room layouts, equipment, signage, and catering areas.
- Host events and act as the main point of contact for clients and guests during functions.
- Ensure smooth operation of events from start to finish.
- Resolve any issues or last-minute changes professionally and efficiently.
- Process event bookings accurately using internal booking and management systems.
- Maintain customer records and event documentation.
- Produce quotations, invoices, and event confirmations where required.
- Monitor event calendars and venue availability.
- Use booking and event management systems confidently and accurately.
- Process stock orders and maintain inventory records using company systems.
- Generate reports and maintain accurate databases.
- Use Microsoft Office applications including Outlook, Word, Excel, and Teams.
- Monitor stock levels and place orders for event supplies, food, beverages, and equipment.
- Assist with catering requirements and service delivery when required.
- Ensure food preparation, storage, and service comply with food safety regulations.
- Support hospitality operations during busy periods.
- Ensure compliance with health and safety policies and procedures.
- Maintain high standards of cleanliness and presentation throughout event spaces.
- Follow food safety regulations and best practices at all times.
- Conduct pre-event and post-event checks of venues and equipment.
- Previous experience in event coordination, hospitality, customer service, or a similar role.
- Strong organisational and time management skills.
- Excellent verbal and written communication skills.
- Ability to multitask and work under pressure.
- Good IT skills, including Microsoft Office and booking systems.
- Experience processing bookings and maintaining accurate records.
- Ability to work flexible hours, including evenings and weekends.
- Full understanding of customer service excellence.
- Level 2 Food Hygiene Certificate.
- Experience within hospitality, conferencing, or venue management.
- Knowledge of stock control and ordering systems.
- Catering experience.
- Experience using event management software and CRM systems.
- First Aid qualification.
- Customer-focused approach
- Attention to detail
- Strong organisational skills
- Problem-solving ability
- Teamwork and collaboration
- Professional presentation
- IT literacy
- Flexibility and adaptability
- Event hosting and presentation skills
Working Hours Flexible working pattern, including evenings, weekends, and bank holidays as required by event schedules.
The successful candidate will play a key role in delivering memorable events, ensuring exceptional customer experiences, and supporting the smooth day-to-day operation of the venue's events and hospitality services.
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