Experienced Product Coordinator

Experienced Product Coordinator –28k to 31k (slight wiggle room) – Based in Chiswick
Full time, 40 hours per week, 08:30-17:30 Monday to Friday
Benefits – Bupa Health & Dental Insurance – Eyecare Vouchers – Tech & Home Scheme – Cycle Scheme – Season Ticket Loan – Myndup – Bubble – Life Insurance – 8% Employer Pension Contribution
Leave & Holidays – 25 Days annual leave, Birthday Leave, Maternity and Paternity Leave

Well established business with over 8000 workers are seeking an APP Driven Product Coordinator with immediate effect

Please note this is NOT a Marketing Led role or too Web/ Digital / Social Focused but requires someone who knows how to use a CMS confidently, and someone who can jump straight into Content Scheduling, Updating and  Trouble Shooting.

I need someone who is APP Focused (Not Web) Someone who has experience in Mobile App Content, not just websites. Understanding of APP environments, (app logic, app workflows). Ideally someone who has used an app CMS or backend admin. Comfortable with app-side troubleshooting.
Someone who enjoys the Tech side, app content, visitor management system. Someone who thinks about engagement through tech 

Job purpose:
To deliver product to plan and foster professional relationships with external stakeholders. To support both the Guest Experience and Marketing Team with planning, promotion, and delivery of engaging digital content, bringing to life the Experience through evolving engagement opportunities.

Key accountabilities:

Product Delivery

    Ensure all content is scheduled and delivered on the App as per guidance from both the Marketing Team and Event & Experience Lead.
    Oversee the day-to-day operations of the App, supporting the content management, analytics, and responding to inquiries promptly and effectively.
    Supporting the marketing plan for the experience programme implemented by the Creative & Brand Manager.
    Utilise analytical insights to identify trends, patterns, and areas for enhancement in the overall Guest Experience activity, to ensure continuous improvement of the app's performance and user experience.
    Collaborate with our App service provider to implement new features, troubleshoot issues ensuring a smooth and successful user experience.
    Ensure the App is retained as the primary channel of digital communication, aiming to optimise Guest Experience and engagement.
    Stay up to date with industry trends and best practices in improving overall communications, functions, services, and analytics.
Act as the day-to-day contact with Equiem, ensuring service delivery aligns with experience, marketing requirements.
    Act as the day-to-day contact for Digital Access.
    Assist with the delivery of initiatives led by the Events Experience Lead and Brand & Creative Manager to increase app sign-ups and active user engagement, supporting broader Experience and Marketing Team goals.
    Schedule all content on the app as per the signed off comms plan or direction of the Event Experience Lead.
    Oversee the info inbox ensuring that all emails and inquiries are dealt with promptly and effectively.

Team

    Work with the Experience and Marketing Team to ensure the brand is represented with integrity and consistency.
    Support the Experience Team with data insights and analysis. This ranges from programme engagement, digital analytics.
    Support delivery of the Events programme throughout the year where needed.
    Other ad-hoc duties that align to the business needs.

Personal Attributes:

    Customer service focussed.
    Enthusiastic with a ‘can-do’ attitude.
    Positive, flexible, and reliable.
    Highly organised with a superb attention to detail.
    Creative thinking.
    Ability to think ahead and anticipate the business 
    Able to anticipate the Guest Experience programme needs and prioritise accordingly.

Personal Skills:
    Degree or experience equivalent in marketing, tech or comms (essential).
    Strong communication skills (essential).
    Experience in using CMS tools (essential).
    Knowledge of the app product market (essential).
    Good analytical skills with an ability to analyse data to improve quality of deliverables and propose solutions (essential).
    Confident decision maker and problem solver with a resilient and robust approach (essential).
    Excellent and proficient IT Skills in all Microsoft Office applications (essential).
    Experience working with visitor management systems (desirable).
    Experience in a similar app-based role (desirable).
    Experience in a tech support role (desirable).

This is an urgent position, please forward an up to date cv for earliest consideration