Export Coordinator

Involve Recruitment (Midlands) Ltd are recruiting for a Manufacturing company in Oldbury for a Customer Service AND Export Coordinator with exceptional customer service!

This is a start to finish role – everything from processing the customer order until the order is complete and in the customers hands, so full ownership is required

Working hours – 37 hr working week - Mon-Thu 08:30-4:30pm / Fri 8:30-4:00pm

Holidays - 33 days

Salary - £35,000 to £40,000

Job Description

• Processing and following-up Customer orders.
• Answering Customers’ requests and ensuring Customer intimacy
• Executing related import / export activities
• Ensuring compliance with internal and local rules & regulations, in order to ensure business continuity
• Daily interaction with Customers, Sales Managers, Credit Control, Order Fulfilment depts.
• Replying to customers enquiries and connecting them with correct contacts internally when required
• Checking daily report to progress status of the outstanding orders
• Order Entry including O&G orders from other production sites
• Confirming details to customers, update on delivery issues/dates etc
• Returns requests / Credit & Debit notes
• Input of Complaints / updating of pricing, customer records
• Assisting to raise new accounts/Ship to etc
• Preparation of documentation for banking systems Letters of credit – and collections.
• Maintaining orders with OTIF codes where necessary.

Profile

• Strong experience in Customer Service and Export Documentation
• MS and ERP systems is required
• Knowledge of shipping incoterms, letter of credit, bank collections, export requirements, particularly with respect to Hazardous goods.

We are looking to move swiftly on this position so please apply NOW!