Exports Coordinator

MS702 - Exports Coordinator  

Location: Gatwick

Salary: £26,500- £29,000 per annum DOE

Overview: First Military Recruitment are currently seeking an Exports Coordinator on behalf of one of our Clients. The successful candidate will play a vital role in arranging and managing the relocation of pets from the UK to international destinations. You will be the key point of contact for clients, guiding them through the process and ensuring their pets travel safely and comfortably.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• Provide quotations, advice, and travel information to potential and current clients.
• Plan and coordinate pet relocations from start to finish.
• Communicate with customers via phone and email on a daily basis.
• Book flights with airlines and prepare required travel documentation.
• Liaise with third parties such as kennels, catteries, and veterinary practices.
• Ensure compliance with airline requirements and destination country regulations.
• Maintain accurate records and uphold company standards throughout the pet’s relocation journey.

Skills and Qualifications:

• Previous experience in pet travel, freight, exports, or customs is advantageous; alternatively, a strong willingness to learn and a proactive attitude are highly valued.
• Office-based customer service experience.
• Competency in Microsoft Word and Outlook (Excel a plus).
• Strong English literacy, spelling, and grammar.

Benefits:

• Salary dependent on age and experience.
• 3-month probation period.
• 20 days annual leave + 8 bank holidays.
• Company laptop.
• Company pension (after probation).
• Monthly tiered performance-based bonus.
• On-call weekend/evening cover (with additional pay, shared across the team).
• On-call phone provided.
• A supportive, animal-loving team environment.