Facilities Assistant

Facilities Assistant

Location: Romsey, SO51 7LP

Contract Type: Permanent, Full Time

Our client, a leading provider of facilities services in the UK, are seeking a proactive, organised and proactive Facilities Assistant to join our Facilities Management team at our Romsey site. This is a unique opportunity to take ownership of a busy and varied workplace environment, acting as the sole on-site Facilities representative.

Job Description

You will play a critical role in ensuring the smooth day-to-day running of the site, delivering a high-quality service to staff, visitors, and stakeholders, while maintaining compliance, safety, and operational excellence.

This role combines front-of-house responsibilities, facilities coordination, and administrative support, requiring a confident individual who can work independently and manage both planned and reactive tasks effectively.

Key Responsibilities

• Act as the main point of contact on site for all facilities-related queries
• Provide front-of-house support, including welcoming visitors and managing site access
• Ensure security and compliance procedures are consistently followed
• Coordinate support services including porterage, post handling, and meeting room management
• Manage the FM mailbox and respond to queries in a timely and professional manner
• Deliver site inductions (including H&S and environmental requirements) for new starters
• Coordinate and oversee planned preventative maintenance (PPM) and reactive works
• Ensure compliance with HSEQ standards, fire safety, water hygiene, and traffic management plans
• Support audits, including security and compliance checks
• Assist with delivery of low to medium-risk site projects
• Maintain the site to a high standard, ensuring a professional and organised environment at all times

Professional and Personal Competencies/Qualifications

• Previous experience in Facilities Management, Front of House, or a similar environment
• Ability to work independently and take ownership of site operations
• Strong IT skills, including confidence with MS Office and administrative systems
• Experience managing or coordinating planned and reactive maintenance
• Excellent communication skills, with the ability to engage confidently with clients, visitors, and stakeholders
• Highly organised with strong attention to detail
• Customer-focused with a proactive, problem-solving approach
• Comfortable working in a fast-paced, varied environment
• Willingness to undertake responsibilities such as First Aider and Fire Warden (training provided)