Facilities Assistant

VINCI Facilities is looking for a proactive and customer-focused Facilities Technician to join our team based at Princess Royal University Hospital in Bromley. This is an excellent opportunity for someone with helpdesk, reception or facilities administration experience who enjoys working in a fast-paced environment and coordinating maintenance activities to ensure excellent service delivery. 

About the Role

As a Facilities Technician, you will act as a key point of contact for clients, contractors, visitors and engineers, providing both administrative and operational support to the Facilities Management team. You'll play a vital role in ensuring maintenance requests are managed efficiently, service levels are achieved and communication between stakeholders remains seamless. 

Based within the VINCI Facilities office at the hospital, you'll coordinate planned and reactive maintenance activities, assign tasks, monitor progress and help ensure all contractual and service requirements are met. 

What You'll Be Doing

• Managing incoming calls and responding to customer queries professionally and efficiently.
• Using CAFM systems to assign, track and update planned and reactive maintenance work orders.
• Coordinating engineers and subcontractors to ensure works are completed within agreed SLAs.
• Monitoring maintenance activities and escalating urgent or overdue issues where required.
• Maintaining accurate records across CAFM and contract management systems.
• Producing management reports and performance information.
• Monitoring KPIs, SLAs and outstanding work activities.
• Managing shared mailboxes and distributing correspondence appropriately.
• Supporting onboarding activities for employees, contractors and visitors.
• Building positive relationships with clients, suppliers, contractors and internal teams.
• Supporting continuous improvement initiatives across the contract.

What We're Looking For

Essential Experience & Skills

• Experience working within a helpdesk, reception, service desk or administrative environment.
• Strong communication and customer service skills.
• Good IT skills, particularly Microsoft Outlook, Excel, Word and Teams.
• Excellent organisational skills and attention to detail.
• Ability to prioritise tasks and manage multiple activities simultaneously.
• Confident working with a variety of internal and external stakeholders. 

Desirable

• Facilities Management experience.
• Experience using CAFM systems such as MAS or similar.
• Experience coordinating maintenance activities, engineers or subcontractors. 

Why Join VINCI Facilities?

• Competitive salary of £30,675.
• Monday to Friday working pattern with no shifts.
• Opportunity to work within a supportive Facilities Management team.
• Exposure to a busy healthcare environment.
• Development opportunities within a leading facilities management organisation.

If you're an organised and customer-focused professional looking to build your career within Facilities Management, we'd love to hear from you.