Facilities Assistant at Omni RMS, Summerfield, Worcestershire

Facilities Assistant

Contract: Government
Location: Kidderminster, DY11 7RA
Hours of Work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Facilities Assistant to work alongside the Assistant Facilities Manager and support all aspects of the Facilities Management service provision.

The role sits within a team focused on delivering high-quality outcomes for customers and stakeholders while supporting the delivery of services and projects. The successful candidate will play an important role in helping to ensure the smooth day-to-day operation of facilities services.

This is a customer-focused position that requires a proactive approach to service delivery. The Facilities Assistant will help maintain compliance standards, support operational activities, and contribute to providing a positive experience for customers, visitors, and colleagues.

The successful candidate will contribute to maintaining compliance, supporting operational activities, and ensuring a positive experience for customers, visitors, and colleagues.

Key Responsibilities

• Provide front-of-house support, welcoming visitors and assisting them appropriately.
• Ensure security procedures are followed at all times.
• Deliver support services including porterage, meeting room management, and management of the FM mailbox.
• Conduct inductions for new starters, including health and safety and environmental inductions.
• Log, facilitate, and oversee reactive maintenance and planned preventative maintenance (PPM) visits.
• Support compliance with environmental, HSEQ, and other operational standards.
• Assist with traffic management plans, fire risk assessments, and water hygiene arrangements where appropriate.
• Complete and support audits, including security audits, and provide general administrative support to the Facilities Management team.

Person Specification

• Team player with a collaborative approach.
• Customer-focused with a commitment to delivering excellent service.
• Excellent communication skills.
• Strong problem-solving ability.
• Experience working in a fast-paced environment.
• Proactive and professional approach to day-to-day responsibilities.