Facilities Manager in Birmingham, West Midlands

As the Facilities Manager, you will provide visible, practical and strategic leadership and a collaborative working relationship across sites. The role focuses on day-to-day facilities management with compliance and statutory assurance, planned maintenance, contractor management, team leadership, budget oversight and continuous improvement.

Role purpose
To provide strategic and operational leadership for facilities and premises services. The postholder will ensure that buildings, grounds, plant, equipment and associated services are well managed, safe, compliant and fit for purpose.

Job Description
Management and service delivery
Provide visible, responsive and customer-focused management for facilities and services.
Plan and coordinate facilities activity across all three settings, from daily and weekly tasks through to termly and annual activity, in line with operational needs.
Manage, support and develop facilities staff, including allocating work, supervising performance, supporting training and maintaining safe systems of work.
Provide clear, concise updates on compliance, key risks, incidents, expenditure, works progress and emerging priorities.
Act as a reliable point of contact for urgent premises issues and take part in appropriate emergency or call-out arrangements.

Health, safety and compliance
Maintain an effective compliance calendar, ensuring inspections, testing, servicing, remedial actions and records are completed and retained.
Support risk assessments and safe systems of work for premises activities, contractors, events and unusual operations.
Monitor key compliance areas including fire safety, water hygiene, asbestos, electrical and gas safety, lifting equipment and security systems.
Escalate incidents, defects and overdue actions promptly, putting appropriate interim controls in place where needed.
Support audits, inspections and assurance reviews, keeping clear and accessible evidence.

Maintenance, projects and assets
Coordinate planned preventative maintenance and reactive repairs, prioritising safety, continuity and value.
Keep accurate asset, condition and maintenance records, and contribute to lifecycle and capital planning.
Prepare clear scopes of work, obtain quotations, coordinate access and monitor quality, programme and completion.
Complete post-work checks, record warranties and certification, and ensure any defects are resolved.

Security, access and emergency arrangements
Oversee opening, closing, keyholding, access control, intruder alarm and CCTV processes.
Coordinate site responses to severe weather, utility loss, security incidents and other operational disruption.

Contracts, budgets and sustainability
Monitor facilities contracts and service visits, checking performance, certification, remedial actions and invoice accuracy.
Support budget planning and maintain clear records of purchases, quotations and expenditure.
Help manage costs effectively while maintaining safety, compliance and service quality.
Monitor utilities and waste information and suggest practical ways to reduce consumption and environmental impact.
Keep emergency contact, isolation and escalation information up to date and accessible to authorised colleagues.
Support drills and reviews, capturing learning and ensuring agreed actions are completed.

Candidate Specification

Relevant facilities, estates, building services, health and safety or management qualification, or equivalent substantial experience.

Professional membership or higher-level qualification in facilities management, health and safety, engineering or building services.

Experience managing facilities, premises, engineering, maintenance or a comparable operational service.

Practical experience coordinating statutory compliance, inspections, servicing, records and remedial actions.

Experience planning preventive and reactive maintenance, prioritising risk and operational impact.

Experience specifying, procuring or coordinating work and monitoring contractor safety and quality.

Working knowledge of facilities compliance.

Ability to evaluate risk, establish priorities and make sound decisions during operational pressure.

Understanding of contractor control, safe working practices and the importance of complete evidence.

Advatangeous

Experience managing across multiple buildings, services or sites.

Experience of assurance dashboards, compliance audits or digital compliance systems. Understanding of lifecycle planning and condition data.

Experience of permits to work and works in occupied settings.