Facilities Manager

We're now recruiting for a Facilities Manager to join us at London City Island & Good Luck Hope.

What you should know

Ballymore is a family owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over 80 awards. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Facilities Manager to join us at  London City Island & Good Luck Hope in contributing to our vision. 

Important to note

Hours:  8:30 - 17:30

Shift Pattern: Monday to Friday 

Location: E16, Canning Town

Contract: 40 hpw/permanent 

Salary: Competitive 

What you'll do

• Manage day-to-day hard services and critical infrastructure across the development

• Coordinate contractors, consultants, and service partners on site

• Oversee and update CAFM system for maintenance and compliance activities

• Monitor health, safety, and compliance in line with company strategy

• Support mobilisation and coordination of on-site project works

• Provide facilities advice and support to estate management team

• Report infrastructure status and escalate issues to central FM team

• Maintain building infrastructure including fabric, envelope, and M&E services

• Ensure inspections, audits, and document control records are up to date

• Act as main contact for FM-related audits and risk assessments

• Support team with fire alarm testing, inspections, and system operations

• Oversee CCTV, BMS, access control, and other M&E systems

• Ensure critical spares and contingency plans are in place

• Manage reactive maintenance including minor repairs and lighting

• Handle and track insurance-related repairs and claims

• Follow up on out-of-hours incidents and ensure resolution

• Lead contractor performance and day-to-day management

• Provide monthly feedback on contractor KPIs and SLAs

• Audit contractor documentation (certifications, reports, O&M manuals)

• Attend meetings to review reactive and planned works

• Support review of dilapidations and quoted works

• Implement safe systems of work (permit to work, lone working, etc.)

• Monitor and enforce health & safety compliance across the estate

• Investigate accidents, incidents, and near misses

• Maintain and update standard operating procedures (SOPs)

• Conduct regular H&S audits and inspections

• Manage risk areas including fire, asbestos, and water hygiene

• Support fire drills and emergency procedure testing

• Track utility usage and report data for sustainability analysis

• Support energy efficiency initiatives and system optimisation

*Full Job Description will be provided upon shortlisting. 

What you'll need to be successful

Educated or experienced to NVQ level 6 in Facilities Management, Building Services, Estate Management or a related discipline.

To hold membership of a relevant professional body including BIFM, CIBSE, RICS or IOSH.

Must hold a NEBOSH or IOSH accredited qualification in Health & Safety.

To have an engineering background with a sound understanding of M&E, Critical infrastructure, contract management and PPM’s.

Detailed experience in the use of CAFM and compliance software.

Experience

Experience working in facilities or estate management for a minimum of 10 years.

Solid experience in the management of external suppliers, contactors and consultants covering a range of services. (Primarily hard services)

Experience of the management and coordination of health safety.

Familiarity with facilities documentation including O&M manuals, drawings, engineer reports, compliance certificates and PPM planners.

Experience working in a project environment and the handover of new schemes.

Personal Skills

Be polite and courteous at all times to colleagues and clients.

Communicate verbally in a clear, concise and business-like manner.

Make sure all written communication is presented in a professional manner ensuring grammar, spelling and format is appropriate for the recipient and purpose.

Ensure problems that arise are dealt with and solutions found to ensure delivery to clients.

Demonstrate ability to make decisions both independently and collectively, having first evaluated all options.  Support decisions with factual information.

Assess own performance and attributes, actively seeking support to meet development needs and demonstrate an awareness of impact on others.

Ability to manage change. 

What now?

Very simply - Apply!

Do not hesitate to apply online today or send across your CV directly into our email inbox.

*Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission.

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*Ballymore operate as an equal opportunities employer.