Facilities Manager

Facilities Manager (Hard & Soft)

Contract: Government
Location: Stafford with regional travel (Burton/Tamworth to Stoke/Kidsgrove)
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking an experienced dual-service Facilities Manager to support a high-profile contract.

Job Overview

This role offers the opportunity to take full ownership of service delivery across a portfolio of regional sites within a complex and highly regulated environment. You will be responsible for ensuring the seamless delivery of both hard (building maintenance) and soft (cleaning) FM services, maintaining high standards, compliance, and value for money at all times.

Acting as the primary interface between the client and operational teams, you will play a critical role in fostering strong relationships, promoting transparency, and ensuring consistent service excellence. This is a visible, client-facing role where professionalism and attention to detail are essential.

Key Responsibilities

• Oversee the delivery of both hard and soft FM services across multiple sites
• Take ownership of client relationships, ensuring high levels of satisfaction and proactively resolving issues
• Ensure full compliance with statutory regulations and SFG20 maintenance standards
• Manage and support site-based teams, including supervisors, engineers, and cleaning staff
• Monitor and manage subcontractor performance, ensuring compliance and quality of service
• Track, analyse, and report on KPIs, SLAs, and overall performance via CAFM systems (Maximo)
• Drive continuous improvement initiatives to enhance service delivery and efficiency
• Ensure all operations are delivered in line with contractual requirements and expectations

Person Specification

• Strong working knowledge of both hard and soft FM services
• Experience managing client expectations within complex contract environments
• Proven people management or line management experience
• IOSH Managing Safely qualification
• Good understanding of statutory compliance and regulatory requirements
• Experience overseeing subcontractors and multi-site operations
• Familiarity with CAFM systems, ideally Maximo
• Currently working towards (or willing to work towards) a Level 3 or Level 4 qualification in Facilities Management

This is an opportunity to manage a prestigious contract, operating within a structured, high-expectation environment where professionalism and service excellence are critical.

If you are an experienced Facilities Manager ready to take ownership of a regional portfolio and be the face of service delivery, we would love to hear from you.