Facilities Manager

About the customer

A pioneering real estate business dedicated to redefining what workspaces can be.

They provide creative and bespoke studio spaces tailored for the modern day entrepreneur — innovative, flexible environments for businesses that want more than a standard four walls. As part of their continued growth, they're thrilled to welcome a new Facilities Manager to their team.

The Role

As Facilities Manager, you'll oversee the daily operations of the facility, ensuring it's maintained to the highest standards and runs smoothly. This role is crucial for preserving the functionality, safety, and efficiency of our space — supporting the diverse businesses and entrepreneurs who rely on it every day.

We're looking for candidates who can demonstrate at least 2 years+ of operational experience within any client-facing industry. We welcome applicants with transferrable experience from other industries, and we'll provide support and guidance across all aspects of the role.

The following experience would also be favourable:

• Proficient in H&S regulations and Facilities Management
• Start-up experience
• Experience managing budgets and P&L

What We're Looking For

You'll excel in a fast-paced operational environment, adapting quickly to changing demands. The role calls for multitasking and flexibility — no two days are the same — so if you're comfortable with unpredictability and shifting priorities, you'll thrive here.

What You'll Be Doing

Daily Operations Management

• Manage and coordinate logistics, maintenance, and on-site activities to ensure our residents have the best experience possible
• Ensure the site is always clean and well maintained
• Assess resources within the centre and drive operational efficiencies
• Review and enhance internal operational processes
• Continually assess the centre and recommend improvements

Client Management

• Resolve help desk queries in a timely and efficient manner, and take part in weekend and holiday rotas
• Conduct regular client service reviews and maintain high service levels
• Conduct pre-move-in and pre-move-out meetings with clients, managing associated tasks and inventories

Safety and Compliance

• Develop, implement, and monitor policies and procedures to ensure compliance with health, safety, and environmental regulations
• Conduct audits across Health and Safety, Fire, and other Risk Assessments

Facility Maintenance

• Ensure the facility, including all equipment and infrastructure, is maintained to the highest standards
• Schedule and supervise routine maintenance and repairs to prevent operational disruptions
• Manage any operational disruption quickly and efficiently to minimise impact on residents, with downtime managed against agreed targets
• Carry out monthly site audits and report accordingly

Budget Management

• Monitor and manage budgets for facility operations, prioritising cost-effective resource allocation
• Oversee capital projects from planning through execution, on time and within budget, aligned with the facility's P&L
• Ensure all amenities are tracked and updated within targets and annual budget
• Manage and control bad debt and resident onboarding costs in line with the annual budget

Vendor and Contractor Relationship Management

• Manage relationships with vendors and contractors to maximise quality of service and timely delivery
• Oversee procurement and inventory management of facility supplies and equipment

Operational Efficiency

• Identify areas for operational improvement and develop strategies to enhance efficiency and reduce costs
• Implement best practices in facility management to optimise use of space and resources

Performance Monitoring

• Monitor and report on key performance metrics related to facility operations
• Use data to drive decisions and improvements in facility management practices
• Manage, track, and update energy monitoring in line with the annual budget

Warehouse Management

• Assist in overseeing loading and unloading of deliveries on site
• Assist with signing in/out goods, ensuring the area is clean and well maintained

A Bit More About the Role

As this is a client-facing operations role, our Facility Managers are expected to be onsite 5 days a week, and to be responsive and on-call in the event of site emergencies or client requests.