Facilities Operation Manager

We are looking for an experienced and commercially minded Facilities Operations Manager to lead our HVAC Service & Maintenance division. This is an excellent opportunity to join a growing business and play a key role in driving operational performance, developing client relationships, supporting business growth, and leading a team of engineers.

You will oversee the delivery of planned maintenance, reactive works, and small projects across a portfolio of commercial and industrial clients, ensuring high standards of service, compliance, and customer satisfaction.

Key Responsibilities

• Manage the day-to-day delivery of HVAC service, maintenance, and reactive works.
• Oversee Planned Preventative Maintenance (PPM) programmes in line with SFG20 standards and contractual requirements.
• Ensure KPIs, SLAs, compliance obligations, and customer expectations are consistently achieved.
• Coordinate engineer scheduling, resource planning, and subcontractor management.
• Lead, mentor, and develop engineering teams, supporting recruitment, training, and performance management.
• Build and maintain strong client relationships to drive contract retention and business growth.
• Support quotations, maintenance proposals, and tender submissions.
• Provide technical oversight, ensuring compliance with industry regulations, F-Gas requirements, and health & safety standards.
• Manage departmental budgets, labour costs, and identify opportunities for additional works and contract growth.
• Promote a strong culture of safety, quality, and customer service.

You will have:

• Proven experience managing HVAC service and maintenance operations.
• Strong technical knowledge of air conditioning, ventilation, heating, and controls systems.
• A good understanding of SFG20 maintenance standards and compliance requirements.
• Experience leading engineering teams and managing subcontractors.
• Strong commercial awareness and budget management experience.
• Excellent organisational, communication, and leadership skills.
• The ability to manage multiple priorities in a fast-paced environment.

Qualifications

Essential

• Relevant HVAC, Mechanical Engineering, or Building Services qualification.
• Strong technical knowledge of HVAC systems, including VRF/VRV systems, air conditioning, ventilation, heating, and controls.
• Strong IT skills.
• Full UK Driving Licence.

Desirable

• F-Gas Certification.
• IOSH or NEBOSH qualification.

What We Offer

• Competitive salary and benefits package.
• Company vehicle or car allowance.
• Career progression opportunities within a growing business.
• A leadership role with real influence on operational success and future growth.

If you are an experienced HVAC professional looking to take the next step in your career, we'd love to hear from you.