Facilities Supervisor
Options Resourcing Ltd
Location: Central London (W1)
Salary: Competitive
Job Type: Full-Time, Permanent
Options Resourcing are currently recruiting for an experienced Facilities Management Supervisor to join a busy Facilities Management team based in Central London.
This is an excellent opportunity for an experienced FM professional with strong leadership skills to oversee the day-to-day delivery of facilities services across a multi-site estate. The successful candidate will ensure high service standards, compliance and operational efficiency while supporting the wider Facilities Management team.
The role is primarily office-based in Central London (W1), operating on a hybrid working pattern of four days in the office and one day working from home. There will also be occasional travel to sites as required.
The Role
- Oversee the day-to-day delivery of reactive maintenance, planned preventative maintenance (PPM) and project works.
- Coordinate Facilities Management activities to ensure work is prioritised and completed within agreed service levels.
- Supervise and support Facilities team members, providing coaching, guidance and performance management.
- Allocate workloads and monitor team performance against KPIs.
- Act as the escalation point for operational issues, ensuring prompt resolution.
- Support senior management with departmental planning, reporting and operational delivery.
- Lead the Facilities team in the absence of senior management.
- Monitor supplier and contractor performance, ensuring works are completed safely, on time and to the required standards.
- Arrange contractor visits, obtain quotations and ensure value for money.
- Oversee the effective use of the CAFM system, ensuring jobs are accurately logged, monitored and completed.
- Ensure purchase orders and invoices are processed accurately and in line with company procedures.
- Support departmental budget control and cost management.
- Maintain Health & Safety compliance and ensure all statutory requirements are met.
- Build strong relationships with internal stakeholders and external contractors.
- Respond efficiently to urgent maintenance issues and support continuous improvement initiatives.
- Minimum of 5 years' experience within Facilities Management in a fast-paced, multi-site environment.
- Previous supervisory or team leadership experience.
- Strong understanding of reactive maintenance, PPM and contractor management.
- Experience using CAFM systems is desirable.
- Good knowledge of FM helpdesk operations.
- Retail or property sector experience is advantageous.
- Sound understanding of Health & Safety legislation and compliance.
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong communication and stakeholder management skills.
- Proficient in Microsoft Office, particularly Excel.
- Financial awareness including purchase order and invoice management.
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