Factoring Assistant - housing

Your new company
We are currently recruiting for a Factoring Assistant to join a well-established Housing Association in Glasgow. This is an excellent opportunity to join a busy and customer-focused team, supporting the delivery of high-quality factoring services to homeowners and residents.This is a varied, fast-paced role suited to someone with experience within social housing or property management.
Your new role

• Act as a first point of contact for factoring customers, handling enquiries via phone and email relating to service charges, common repairs and estate issues.
• Support the delivery of an efficient factoring service, ensuring a high standard of customer care at all times
• Assist with the preparation and issue of quarterly factoring invoices, ensuring accuracy and timeliness
• Handle invoice queries and support resolution of customer concerns
• Support arrears and debt recovery processes, including monitoring accounts, issuing correspondence, and contacting customers regarding outstanding payments.
• Liaise with internal teams and contractors regarding common repairs, maintenance issues, and planned works
• Maintain accurate records on internal systems, ensuring all ownership and account changes are updated correctly
• Support the process of change of ownership, including liaising with solicitors and issuing final invoices
• Assist with estate inspections and customer visits where required
• Contribute to reporting, statistics, and tenant communications such as newsletters
• Attend occasional evening meetings with residents

What you'll need to succeed

• Previous experience within social housing, factoring or property management
• Strong customer service skills with the ability to manage a high volume of enquiries
• Experience dealing with service charges, invoicing, or arrears (desirable)
• Excellent organisational skills with the ability to prioritise workload effectively
• Confident communicator with strong written and verbal skills
• Good IT skills, including Microsoft Office (Word, Excel, Outlook)
• Ability to work both independently and as part of a team

What you'll get in return

• Competitive hourly rate aligned with sector benchmarks
• Opportunity to gain experience within a respected Housing Association
• Supportive team environment
• Potential for contract extension

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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