Family Liaison Officer

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Job Title:  Family Liaison Officer and Administrative Support
Location:  Claystone School, Luton, LU1 4LL
Hours:       37.5 hours per week | Monday–Friday | 8:15am - 4:15pm
Salary:       £24,000 per annum (not pro rata)
Contract:  Permanent | Term Time Only
Start:         September 2026
UK applicants only – no sponsorship available

About the Role

The Family Liaison & Administrative Support role combines warm, relationship‑focused work with families alongside the efficient coordination of EHCP and Annual Review administration. You’ll be the approachable, consistent link between home and school, ensuring families feel supported and informed, while also managing key SEND documentation, liaising with professionals, and keeping records accurate and up to date. It’s a role that blends compassion, communication, and organisation to help secure the best outcomes for pupils.

What You’ll Do

• Build warm, trusting relationships with pupils’ families, acting as a consistent and approachable point of contact.
• Support clear, timely communication between home and school so families feel informed, included, and valued.
• Provide pastoral support to families and work collaboratively with staff and external agencies to promote positive outcomes for pupils.
• Coordinate and administer the full EHCP and Annual Review process, ensuring accuracy, organisation, and statutory deadlines are met.
• Gather, prepare, and manage documentation from staff, families, and professionals, maintaining secure and up‑to‑date pupil records.
• Liaise confidently with local authorities, social workers, and multi‑agency partners to support pupils’ needs.
• Uphold safeguarding procedures, handle sensitive information professionally, and contribute to reports and support plans.
• Work flexibly with teachers, pastoral staff, and leaders to help maintain a safe, inclusive, and nurturing school environment.

What you will bring

• GCSE English & Maths (Grade C/4 or above)
• Strong written and verbal communication
• Warm, calm, compassionate approach
• Excellent organisation and attention to detail
• Ability to build positive relationships with families and pupils
• Professional handling of sensitive information
• Proactive, flexible attitude and commitment to pupil welfare

About Us 

Claystone School – a brand-new specialist school in Luton for autistic children aged 4–11, recently opened in January 2025.

Situated in Pepperstock, Luton, Claystone School is a small, independent setting supporting children with Autism Spectrum Condition (ASC) and a range of additional learning difficulties. We provide a nurturing environment where each child’s unique strengths and contributions are recognised and celebrated, helping them reach their full potential.

For over 19 years, Options Autism has provided specialist care and education for children, young people, and adults with autism, complex needs, and learning difficulties. As part of Outcomes First Group, we are pioneering innovative, evidence-based approaches that deliver meaningful, measurable outcomes for everyone in our care.

We are really proud to say that in 2025 Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running.

Why Join Us?

We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

• Life Assurance
• Pension scheme with options to increase contributions
• “Your Wellbeing Matters” – mental health support and physical health checks
• Flexible Benefits Platform (Vista), including:
  • Health, wellbeing and insurance benefits
  • Hundreds of UK and international discounts
  • Cycle to Work Scheme & Electric Car Purchase Scheme
  • Critical illness cover
  • Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support

We reserve the right to close the vacancy early if we receive a high volume of suitable applications.

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.

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