Ferrari Customer Relations Manager

We have an excellent opportunity available for a motivated Customer Relations Manager to join our team at Graypaul Ferrari Birmingham.

The ideal candidate for this exciting role will have a strong background in administration, have excellent customer service skills and have the ability to meet deadlines in a fast-paced environment. You will have an outstanding ability to effectively communicate with key stakeholders, be confident in demanding situations and have the ability to prioritise effectively and organise your own workload to meet tight deadlines. 

The role will cover the following: 

• Manage internal databases to ensure accuracy of data
• Initial point of contact for all Aftersales enquiries
• Monitor customer satisfaction and feedback
• Retain customers and encourage repeat business
• Support Sales and Aftersales where possible
• Proactive in taking internal and external calls for bookings
• Producing reports on a regular basis along with adhoc reporting as required
• Taking calls from customers & dealerships where necessary 

You must be able to demonstrate an enthusiastic, committed and flexible approach to work whilst possessing excellent written and verbal communication skills. You should also be someone who can work well under pressure in a very busy environment. 

This is an excellent e opportunity available for a motivated Customer Service Administrator to join our award winning Aftersales Team.

Previous experience would be advantageous. You will work 40 hours between the hours of 8am – 17:30pm Monday to Friday. The role is fully office based.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.