Ferrari Personalisation Specialist

About the role

A fantastic opportunity is available for a to join our team at Maranello Ferrari Egham, UK.

As a Personalisation Specialist, you are the custodian of Ferrari's personalisation universe within the dealership. You guide clients and teams through the most expressive and emotional part of the Ferrari journey, translating individual vision into refined, precise, and compliant configurations. You combine deep product and process knowledge with storytelling and advisory finesse, acting as the direct interface with Ferrari HQ and ensuring that personalisation standards, tools, and initiatives are flawlessly executed at dealership level.

What You'll Do

• Master and continuously update your knowledge of the Ferrari Personalisation catalogue, tools, and processes.
• Support clients and Sales Executives during vehicle configuration, ensuring confident, accurate, and inspiring personalisation journeys.
• Act as an ambassador of the correct personalisation process, fully leveraging all configurator features.
• Manage and support personalisation-related orders, including SPEC, Atelier, and Tailor Made tickets.
• Serve as the main point of contact with Ferrari HQ for personalisation topics and initiatives.
• Train and support dealership sales teams on updates to the personalisation offer and processes.
• Maintain the Configuration Area up to date with the latest items, samples, and required tools.

Your Profile

• Detail-driven professional from luxury, craftsmanship, design, fashion, or premium client advisory environments.
• Naturally curious, precise, and passionate about materials, finishes, and customisation.
• Comfortable advising discerning clients and supporting commercial teams with authority and credibility.
• Structured and disciplined, with a strong respect for processes and brand standards.

Skills & Qualifications

• Strong ability to understand, explain, and translate complex product offers.
• Excellent communication and storytelling skills.
• High attention to detail and accuracy.
• Confidence working with HQ guidelines, tools, and structured workflows.

What This Role Offers You

• A highly specialised role within one of the world's most iconic luxury marques.
• Direct exposure to Ferrari craftsmanship, personalisation, and Tailor Made universes.
• Close collaboration with Ferrari HQ and dealership leadership.
• The opportunity to shape some of the most unique Ferrari creations.
• A role combining expertise, creativity, and brand guardianship.

When applying for this role please consider that we require candidates to have obtained GCSE grade A*-C/9-4 or Functional Skills Level 2 (or equivalent) in the following subjects, English, Maths and 1 other subject as a threshold level of qualification.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.