Field Care Supervisor at Hopscotch, Euston, Greater London

FIELDCARE SUPERVISOR/COORDINATOR

Salary: £(phone number removed) a year (depending on experience)

Hours of Work: 35 hours a week

Location: Based the office NW1 2PY, and out in the field with clients

Reporting to: Registered Manager

ABOUT US
Hopscotch Homecare works hard to support vulnerable adults of Camden, making sure we provide a safe and person-centred service, with high standards of quality of care. This role requires compassion, good communication and organisational skills, and a calm, caring demeanour. 

Hopscotch Homecare specialises in working with minoritised people including the many diverse racial communities of Camden and our LGBTQI+ community.

WHY HOPSCOTCH?

• Great, supportive culture and values, with low turnover because we manage our people well
• You will want to work in an environment which is inclusive and non-judgemental It’s a chance to challenge the status quo and not settle for what isn’t working
• You’ll love being a part of a diverse and vibrant team which has positivity, creativity and problemsolving values and where all voices are heard
• Your dedication will have a meaningful impact on the lives of those in need
• Be with an employer who is a signatory of the Employers Domestic Abuse Covenant (EDAC) – a pledge by businesses to support employees who are survivors of violence
• 25 days annual leave for full time employees, increasing after 5 years employment, with additional paid office closure between Christmas and New Year. Hopscotch believes we all deserve quality time to focus on our friends and family and most importantly, ourselves at this time
• Occupational sick leave
• Regular internal and clinical supervision with qualified therapists

THE ROLES
Come and be part of our lively and very friendly team where we have a vacancy for a Fieldcare Supervisorand a Coordinator (due to internal progressions) to be responsible for the efficient and safe running of the service, making sure that all packages have assessments as required and all delivered accurately at all times. 

You will be responsible for quality checks, different types of assessments with the majority of the time spent in the field. You will also be required to share responsibility for an emergency on-call service if required. 

We are looking for a Fieldcare Supervisor and a Coordinator to be responsible for the efficient and safe running of the service, being responsible for:

• The Supervisor will conduct essential assessments and attend our client’s first call to introduce the care worker to the client 
• To attend client care reviews 
• Carry out spot visits and quality checks on the care received out in the field 
• To work closely with Coordinators around changes to care schedules
• The Coordinator to ensure correct client/care worker matching for new clients
• To support team of Care Workers with supervision Hopscotch Homecare Field Care Supervisor JD December 2024 2 | Page
• To maintain all reporting and recording procedures for CQC and the Council
• To liaise closely with Care Co-ordinators, the Registered Manager, clients and care workers 
• To ensure rigorous adherence to all Homecare paper and online systems 
• In extreme circumstances delivering care to clients who otherwise would not receive a visit 

General Responsibilities

• To keep accurate records adhering to relevant policies regarding confidentiality and information sharing and equal opportunities
• Contribute to the sharing of good practice and support continuous improvement throughout the charity
• Participate in supervision and appraisal with their line manager. To work with the Registered manager to review professional development and undertake training as agreed
• Contribute through Hopscotch team meetings, training and outreach/events to the development of Hopscotch services 
• Any others duties which are considered commensurate with the post

It is essential that the Supervisor assumes responsibility for the efficient running of the areas and spends 50% of their working week in the field, the balance being spent in the office in order to complete their necessary administration.

Although the role of Supervisor and Coordinator includes a certain amount of checks on clients and care workers, the role is very much a supportive one towards office staff, care workers and clients.

All team members must be committed to and promote Hopscotch’s Equal Opportunity Policies and Procedures in relation to both service provision and employment issues

Hopscotch Women’s Centre and Homecare are fully inclusive of age, disability, gender, immigration status, LGBTQIA+ identity being fully trans and non-binary inclusive, pregnancy and maternity, relationship status, race and religion and we encourage applications from candidates with these protected characteristics

Qualifications

- NVQ Level 3 in Social Care
- Experience of service provision in the care profession 
- Experience of team supervision and quality control 
- Experience of client/environment assessment or relevant risk assessment qualification or ability to attain such qualifications
- Care management experience 

Skills & Abilities

- Ability to understand the needs and requirements of clients 
- Excellent client care skills and the ability to communicate in both Bengali and English in a sensitive and effective manner 
- Ability to plan and prioritise effectively and work on own initiative in a demanding environment
- Good administrative skills and computer literacy 
- Good planning and organisational skills 
- Sound understanding of good care principles 
- Skills in care planning 

Key Competencies
- To understand and implement quality control procedures 
- A first-class communicator and team player 
- To be able to implement and maintain recording and reporting systems.
- To be able to establish and maintain effective working relationships
- To be able to prepare reports as required 
- To understand and implement client assessment, care worker/worker introductions, client review and care worker-worker quality control systems and procedures
- To be able to implement all field-based training 
- To be able to report and feedback to office staff and Social Workers
- To be able to prioritise and organise own workload effectively 
- To have a working knowledge of Health and Safety and other legal factors

Personal Attributes
- A commitment to occasional out of hours working in evenings 
and at weekends