Field Installation Engineer
Eurocell PLC
HOURS: 40 hours per week, Monday - Friday
SALARY: £36,192.00 plus company vehicle and excellent benefits
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Field Based - Scotland (Glasgow, Edinburgh, Kilmarnock and up to Dundee)
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
We are delighted to be recruiting for an additional field based Installation Engineer to join Vista, part of the Eurocell Group of companies covering Glasgow, Edinburgh, Kilmarnock and up to Dundee. (this is ideal for those living within the M73/M74 corridor)
As part of your role you will be supporting the Customer Care team and wider operations by carrying out inspections, snagging, remedial works and installations to a high standard. Acting as a professional customer-facing representative, you will provide technical support, training and guidance to customers and installers, while ensuring safe working practices and excellent customer service at all times.
WHAT OUR FIELD INSTALLATION ENGINEERS DO:
- Provide comprehensive technical support across the business
- Ensure timely and effective resolution of issues
- Carry out inspections, snagging and remedial works as required by the customer & agreed with the customer care team
- Carry out Installations of remake door slabs and door sets to a high standard
- Provide support and guidance to customers' fitters, including assisting with any training requirements
- Drive continuous improvement
- Lead and support colleagues to work innovatively, promoting collaboration across and between teams
- Deliver hands-on operational support as needed, including phone-based and on-site technical assistance to customers
- Maintain and enhance technical knowledge across the organisation
- Act as a key link between customers, installers, customer care, and internal operational teams
WHAT WE NEED FROM OUR FIELD INSTALLATION ENGINEERS:
- In-depth knowledge of door and composite door systems and components
- Strong analytical skills, with excellent verbal and written communication abilities
- Previous experience preparing reports and delivering presentations
- Proficient in Microsoft Office applications
- Previous commercial awareness relevant to the sector and local area
- Flexibility to accommodate overnight stays as required by business needs
WHAT WE OFFER OUR FIELD INSTALLATION ENGINEERS:
- You will be rewarded with a very competitive basic salary
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Excellent opportunities to grow with us, and progress your career
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