Field Operations Manager

Location: London & Surrounding Areas
Salary: Up to £67,000 + Benefits

We are recruiting on behalf of a well-established and growing building services contractor for an experienced Field Operations Manager to lead the delivery of commercial and residential mechanical maintenance contracts across London and the surrounding areas.

This is an excellent opportunity for an operationally focused manager with a strong background in commercial heating, reactive maintenance, planned preventative maintenance (PPM), and contract delivery. You will be responsible for leading a team of directly employed engineers and specialist subcontractors, ensuring exceptional service delivery, contractual compliance, and customer satisfaction.

As Field Operations Manager, you will oversee the day-to-day management of field-based engineers and subcontractors delivering repairs, servicing, reactive maintenance and planned maintenance across a diverse portfolio of commercial and residential properties.

You will ensure all works are completed safely, efficiently, on time and in accordance with contractual KPIs, statutory regulations, manufacturer specifications and industry best practice.

Working closely with clients, commercial teams and operational support staff, you will drive operational performance while maintaining the highest standards of compliance and customer service.

• Lead, motivate and manage a team of field-based heating engineers and specialist subcontractors.
• Oversee the delivery of reactive maintenance, servicing and PPM works across multiple contracts.
• Ensure contractual KPIs and SLAs are consistently achieved.
• Manage works relating to:
  • Commercial boiler plant and plant rooms
  • Domestic heating systems
  • Water storage tanks and booster pumps
  • Building Management Systems (BMS)
  • Ventilation systems
  • Commercial catering equipment
  • Legionella compliance
  • Communal laundry equipment
  • Dry riser systems
• Monitor engineer productivity, quality and first-time fix performance.
• Carry out performance reviews, coaching and identify training and development needs.
• Ensure all works comply with current legislation, health & safety requirements, company policies and manufacturer guidance.
• Work collaboratively with the commercial administration team to ensure efficient scheduling, planning and communication with customers.
• Resolve operational issues quickly whilst maintaining excellent customer relationships.
• Produce operational reports and monitor contract performance against agreed targets.
• Support continuous improvement initiatives across the business.

We're looking for a proactive and experienced operational leader who thrives in a fast-paced maintenance environment.

You will have:

• Previous experience managing engineers within commercial heating, mechanical maintenance or building services.
• Strong knowledge of reactive maintenance and PPM contract delivery.
• Experience managing subcontractors and directly employed engineers.
• Good understanding of commercial plant rooms, heating systems and associated mechanical building services.
• Knowledge of compliance requirements including Legionella, Health & Safety and statutory maintenance.
• Experience working to KPIs, SLAs and contractual performance measures.
• Excellent planning, organisational and problem-solving skills.
• Strong customer service and stakeholder management abilities.
• Confident leadership skills with the ability to develop and motivate teams.
• Full UK Driving Licence.

• Salary of £67,000
• Career progression opportunities
• Ongoing professional development and training
• Employee benefits package
• The opportunity to join a respected and growing organisation delivering high-profile maintenance contracts across London

If you are an experienced Operations Manager, Service Manager or Contract Manager with a background in commercial heating and building services, we'd love to hear from you.