Field Service Engineer-Retail in West Midlands

As a Field Service Engineer you will diagnose, repair and maintain weighing, labelling and point-of-sale equipment used in retail environments. You will deliver high-quality technical support both remotely and on customer sites across the West Midlands, ensuring equipment uptime and customer satisfaction

Client Details

The business is a provider of equipment and technology solutions for the food processing, retail and industrial sectors. It specialises in developing innovative weighing, labelling, slicing and packaging systems to help businesses improve efficiency, accuracy and productivity.

Description

• Provide first- and second-line fault finding, repair and preventative maintenance for retail equipment.
• Respond to service requests and schedule visits to meet customer SLA expectations.
• Troubleshoot hardware and software faults, including connectivity and integration with POS systems.
• Perform installations, upgrades and calibrations at customer sites in a safe and compliant manner.
• Support remote diagnostics and resolve issues via phone or remote access where possible.
• Accurately log work, parts used and time in the company service system and produce clear service reports.
• Advise customers on routine maintenance and best-practice operation to reduce repeat faults.
• Work collaboratively with internal teams (support, logistics, engineering) to escalate complex issues and improve product reliability.

This is a Full-time, Permanent role. The position is remote-based with regular travel across the Midlands to customer sites

Profile

Essential skills and experience

• Proven experience in field service, maintenance or engineering roles supporting retail or similar equipment.
• Strong fault-finding skills across electrical, mechanical and basic networked systems.
• Ability to work independently, manage a diary of customer visits and prioritise reactive work.
• Good communication skills for explaining technical issues to non-technical customers.
• Full UK driving licence and willingness to travel across the West Midlands region.
• Right to work in the UK.

Desirable skills and experience

• Experience with weighing, labelling or POS hardware and common retail integrations.
• Knowledge of Windows-based systems, basic networking (IP, DHCP), and remote access tools.
• Experience using mobile workforce or field service management systems.
• Electrical or electronic qualification or apprenticeship background.

Qualifications

NVQ/City & Guilds, an engineering apprenticeship, or equivalent practical experience.

Job Offer

• Competitive Salary
• Company van or company car -Hybrid or electrical vehicles aswell
• 25 holidays plus bank holidays
• Private medical health
• Much more