Field Service Engineer

Field Service Engineer

Forklift & Materials Handling

Location: Croydon / South London / London NW / Surrounding Home Counties

Salary: £50,000 DOE + Overtime + Benefits

Hours:
Full-Time – 47.5 paid hours per week
06:00am – 16:00pm, Monday–Friday
Additional overtime available, paid at 1.5x

About the Role

We are recruiting for a Field Service Engineer to join a well-established and growing specialist materials handling business.

In this role, you will be responsible for the servicing, maintenance, inspection, repair and commissioning of forklifts and other materials handling equipment at customer sites across South London, London NW and the surrounding Home Counties.

You will play a key role in keeping customers' operations moving, diagnosing faults, carrying out repairs and ensuring equipment is operating safely and reliably.

This is a field-based, customer-facing position offering a high level of variety and autonomy, with the opportunity to develop your technical skills within a long-established, family-owned business.

Key Responsibilities

• Carry out planned servicing, preventative maintenance and inspections on forklifts and materials handling equipment
• Diagnose and repair mechanical, hydraulic and electrical faults
• Carry out repairs and replacement of faulty components safely and efficiently
• Commission materials handling equipment at customer sites
• Identify repair requirements and minimise customer downtime wherever possible
• Request parts accurately using a tablet and keep the Service Team updated on any follow-up work required
• Complete service reports, inspection records and relevant compliance documentation
• Work closely with the Service Manager and Service Coordinator to manage scheduled work, priorities and call-outs
• Build and maintain strong customer relationships through professional and reliable service
• Ensure all work is carried out in line with Health & Safety, quality and customer site requirements
• Maintain and develop your technical knowledge through training and ongoing development

About You

• Experience working in an engineering, mechanical or similar technical role
• Strong mechanical aptitude with good fault-finding and problem-solving skills
• Experience in materials handling, forklift, plant, agricultural, automotive or a similar engineering environment is highly desirable
• Electrical and/or hydraulic diagnostic experience would be advantageous
• Good communication skills with the ability to deal professionally with customers
• Able to work independently and manage your own workload effectively
• Reliable, flexible and willing to go the extra mile to support customers when required
• Good attention to detail with the ability to complete accurate reports and documentation
• Full UK driving licence
• NVQ, City & Guilds or equivalent engineering qualification would be advantageous, although relevant practical experience will also be considered

What's on Offer

• Salary up to £50,000 depending on experience
• Overtime paid at 1.5x
• Company van + fuel card
• 24 days holiday + 8 statutory days
• Pension scheme
• Full PPE and workwear provided
• Ongoing training and development opportunities
• Clear opportunities for career progression
• Company summer and winter social events

Why Join?

Join a well-established, family-owned business with over 50 years of experience in the forklift and materials handling sector.

With a strong reputation for customer service and technical expertise, the business is continuing to grow and invest in its people. You'll be joining a supportive team where development and progression are encouraged, with the opportunity to build a long-term career within the materials handling industry.

If you're an experienced engineer looking for a stable field-based role with good overtime opportunities, a company vehicle and genuine career development, we'd love to hear from you.

Apply Now

If you are interested in this position, please contact Alex Connolly on (phone number removed)

SER-IN