Field Service & Installation Engineer, Birmingham (Field Based) in Birmingham

Field Service & Installation Engineer, Birmingham (Field Based)

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We are looking for a Telematics Engineer to provide continued support to our growing and established customer base within Birmingham and the surrounding areas.

You will have access to many of our benefits, including annual shift allowance in addition to your salary, annual pay reviews, company vehicle, with laptop, mobile phone and tools provided to ensure you are fully equipped in your new role.

Are you an experienced Field Service & Installation Engineer looking for a new opportunity and challenge? How about the opportunity to join a market leading telematics company, that works with many household names, such as McLaren, Tesco, Harrods, Stobarts, JCB, Dominos… To name a few!

A Day in the Life of…

Don’t just take our word for it, read Jack’s story which gives a glimpse into the training, typical day and highlights being an Engineer at Microlise. You can read Jack’s blog via the link here!

What will you be doing? 

Ensure Microlise product portfolio is full integrated into our customer’s assets

Timely visits to customer sites to undertake the installation, servicing and continued support of our product suite

Completing survey visits and identifying suitable solutions

Completing QA (quality assurance) visits on Microlise products and peripherals in customer assets

Inventory management

Responsible for the upkeep and safety of your vehicle and all provided tools /equipment

Liaise with customers at all levels

Provide support to your peers and contractor resource where required

Ensure administration is concise, accurate and professional

Adhere to all internal process and procedures

Report on statistical information when required

What are we looking for?

Demonstrable experience in a similar role; auto electrics and/or telematics

Full UK Driving Licence

Experience of working to Service Level Agreements and Operational Schedules

Understanding of vehicle wiring diagrams and ability to interpret these

Evidence of strong customer service skills with a professional approach

Good interpersonal and communication skills, with the ability to adjust style to relevant audiences

Be able to work autonomously, solve problems independently and adhere to agreed processes

Take pride in what you do ensuring quality and accuracy

Valid Passport for travel

Working Pattern

This is a field based role working remotely on our customer sites. Our Field Engineers work shifts on a rota basis, including weekends, to suit the requirements of our customers. Full details regarding our working patterns can be discussed at the interview stage, and upon application you will be provided with an example of a typical rota. 

What’s in it for you?

Full support and training to ensure you are well equipped to succeed in your role

Company vehicle, shift allowance, laptop, mobile phone and tools provided

Private medical insurance with Vitality Health including rewards for members such as: Apple Watch, discounted gym membership and many more

33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of services

Life Assurance, 4 times your annual salary

Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway

Invested in employee health and well-being with over 20 mental health first aiders in the business

Employee Assistance Programmes

Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives

Great Place to Work™ certified – We have been recognised by the global authority on workplace culture, so come be a part of our success

Best Workplace in the UK™ for Development, Technology, Wellbeing and Women

Recruitment Process

For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in!

Please note: The successful candidate’s job title will be Technical Hardware Engineer in line with our organisational structure.