Field Service Technician

The Role: Preparation, Installation, Service and Maintenance of drinks dispenser systems 

Key Responsibilities:

Installation: Set up and commission of dispensers at customer sites according to manufacturer specifications and safety standards.

Maintenance: Perform scheduled preventative maintenance, cleaning, and calibration to ensure machines operate efficiently and hygienically

Repair & Troubleshooting: Diagnose mechanical and electrical issues in the field; replace or repair components as needed.

Customer Support: Educate customers on proper usage and maintenance of dispensers; respond professionally to service inquiries or concerns

Documentation: Complete service reports, maintenance logs, and parts requisition forms accurately.

Inventory Management: Maintain tools, spare parts, and supplies in your service vehicle or assigned area

Compliance: Adhere to all safety procedures and regulatory guidelines, including food safety and electrical standard

Travel: Regular travel across UK with overnight stays as required

Qualifications:

2+ years of experience in field service, appliance repair, or foodservice equipment (beverage dispensers a plus)

Mechanical and electrical troubleshooting skills

Valid driver’s license

Ability to read and interpret schematics, diagrams, and technical manuals

Excellent communication and customer service skills

Self-motivated, organised, and able to work independently

Ability to lift up to 50 lbs and work in a variety of commercial environments