Fish and Chip Shop Fryer/Manager

Job Description

Job Title

Restaurant & Takeaway Manager

Reporting To

The Owners

Location

Mister C's Fish & Chips, Selby

Purpose of the Role

The Restaurant & Takeaway Manager is responsible for the day-to-day operation of Mister C's, ensuring that the highest standards of food quality, customer service and staff performance are maintained at all times.

The successful candidate will lead by example, supporting and motivating the team while protecting the values and reputation of a family business that has proudly served Selby since 1981.

The Manager will be expected to take ownership of the business during their shifts and ensure the smooth operation of both the takeaway and restaurant, particularly in the absence of the owners.

Key Responsibilities

Leadership

Lead, motivate and inspire the team.

Maintain a positive working environment.

Set high standards through leading by example.

Promote teamwork, professionalism and respect.

Resolve staff issues fairly and consistently.

Encourage staff development and confidence.

Maintain excellent communication between all departments.

Operational Management

Oversee the daily running of both the takeaway and restaurant.

Ensure smooth service during busy trading periods.

Allocate staff effectively throughout each shift.

Ensure staff remain productive during quieter periods.

Monitor workflow and respond quickly to operational issues.

Take responsibility for decision making during shifts.

Manage the business confidently in the absence of the owners.

Food Quality

Ensure every order leaving the kitchen meets Mister C's quality standards.

Monitor food presentation and portion consistency.

Ensure products are cooked correctly and served at the highest standard.

Investigate and resolve any food quality concerns immediately.

Maintain strict food safety procedures.

Ensure allergen procedures are followed at all times.

Customer Service

Deliver exceptional customer service.

Deal professionally with customer enquiries and complaints.

Resolve issues promptly and positively.

Encourage repeat business by creating an outstanding customer experience.

Promote the Mister C's app and loyalty scheme where appropriate.

Staff Management

Supervise all members of staff.

Monitor attendance and punctuality.

Ensure uniforms are worn correctly.

Maintain high standards of appearance and professionalism.

Support recruitment where required.

Conduct return-to-work meetings where appropriate.

Identify training needs.

Encourage continuous improvement.

Training & Development

Train all new employees.

Deliver ongoing refresher training.

Maintain accurate training records.

Ensure all staff understand company procedures.

Promote a culture of learning and continuous improvement.

Stock Control

Place stock orders with approved suppliers.

Monitor stock levels.

Rotate stock using FIFO principles.

Minimise waste.

Ensure deliveries are checked accurately.

Maintain organised and hygienic storage areas.

Report shortages or supplier issues promptly.

Administration

Complete all daily, weekly and monthly paperwork.

Maintain accurate records.

Prompt and organise staff appraisals.

Schedule team meetings.

Assist with audits and inspections.

Ensure all legal documentation is completed correctly.

Cash Handling & Security

Act as a trusted keyholder.

Open and close the premises securely.

Complete cashing up procedures accurately.

Investigate discrepancies.

Ensure company property is protected.

Maintain site security at all times.

Health & Safety

Ensure compliance with all Health & Safety legislation.

Maintain high standards of cleanliness.

Ensure Food Hygiene procedures are followed.

Carry out regular safety checks.

Report hazards immediately.

Promote safe working practices.

Business Development

The Manager is expected to contribute ideas that help Mister C's continue to improve.

This includes:

Identifying opportunities to improve efficiency.

Suggesting new menu ideas.

Supporting seasonal promotions.

Helping increase app usage.

Identifying training opportunities.

Improving customer experience.

Supporting future business planning.

Looking for ways to improve profitability without compromising quality.

Person Specification

The successful candidate will demonstrate:

Essential

Previous management or supervisory experience.

Excellent leadership skills.

Strong organisational ability.

Excellent communication skills.

Ability to remain calm under pressure.

High standards of professionalism.

Strong customer service skills.

Excellent problem-solving ability.

Ability to motivate others.

Good IT and administrative skills.

Flexibility to work evenings and weekends.

Full understanding of food hygiene and food safety.

Personal Qualities

The successful candidate will be:

Honest and trustworthy.

Reliable.

Self-motivated.

Professional.

Positive.

Approachable.

Fair and consistent.

Well organised.

Hard-working.

Able to lead by example.

Passionate about delivering quality.

Key Performance Indicators (KPIs)

Performance may be measured against:

Food quality standards.

Customer satisfaction.

Staff retention.

Staff training completion.

Mystery shopper results.

Food waste reduction.

Stock control accuracy.

Labour efficiency.

Health & Safety compliance.

Hygiene inspection results.

App promotion and customer engagement.

Overall shop standards.

Core Values

The Restaurant & Takeaway Manager must actively support the values that have made Mister C's successful for over 45 years:

Never compromise on quality.

Put customers first.

Support and develop our team.

Work with honesty and integrity.

Maintain the highest standards.

Respect our heritage while embracing improvement.

Take pride in everything we do.