Flexible Support Officer

Do you want to make a genuine difference to people's lives? Join us as a Flexible Support Officer and play a key role in delivering high-quality support across our Domestic Abuse Service, helping clients rebuild their lives, regain independence and move towards a safer future.

This is a varied and rewarding role where no two days are the same. You'll provide support across refuge settings, places of safety accommodation, outreach services and our Domestic Abuse helpline, working closely with colleagues, the Police, health professionals and other partner agencies. From carrying out needs assessments and developing support plans to advocating for clients and helping them access safe accommodation, you'll be part of a dedicated team that is committed to delivering compassionate, person-centred support.

We're looking for someone who is empathetic, resilient and organised, with the ability to manage a varied workload and build positive relationships with people from a wide range of backgrounds.

This role is based at our office in Oxford and requires regular travel across North and South Oxfordshire, with occasional travel to Westminster. A full UK driving licence and access to a vehicle are essential.

An Enhanced DBS check is required for this role.

Please refer to the attached Role Profile for full responsibilities and deliverables.

More About You

• Experience supporting vulnerable people, ideally within domestic abuse, housing, support services or a similar environment
• Excellent communication and interpersonal skills
• Strong organisational skills with the ability to manage a varied workload and changing priorities
• Ability to remain calm, professional and resilient in challenging situations
• Experience carrying out assessments, support planning or case management would be advantageous
• Confidence working independently and as part of a multidisciplinary team
• Good IT skills and the ability to maintain accurate records and documentation
• Understanding of safeguarding and risk assessment principles would be advantageous
• GCSEs (or equivalent) in Maths and English (Grades A*–C)
• A full UK driving licence and access to a vehicle

Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team.

We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Kate Jacobs.