FM Development & Delivery Manager

We are looking for a driven and experienced Development & Delivery Manager (FM) to join our growing team. This is a dynamic role combining business development with operational leadership, where you will play a key part in winning new business and delivering high-quality Facilities Management solutions.

This role blends commercial business development with operational leadership. You will represent FRG’s Facilities Management offering to prospective clients and oversee the delivery of high-quality, end-to-end FM solutions, including:

Soft FM services: Security, Cleaning, Laundry, Waste Management, Reception, and other support services

Hard FM services: Mechanical & Electrical maintenance and statutory compliance, delivered through FRG’s specialist sister company to provide a seamless, single-source service

The successful candidate will be an experienced FM professional with a strong track record in compliant service delivery, business development, and client relationship management.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. is a dynamic and forward-thinking provider of security, risk management, and facilities solutions.

We distinguish ourselves through the integration of cutting-edge technology, a commitment to employee development, and a culture rooted in inclusivity and positivity. At FRG, every team member’s contribution is valued, and collective success is celebrated.

Business Development & Growth:

Identify and secure new business opportunities across key sectors

Build strong relationships with prospective and existing clients

Lead client presentations, site visits, and solution workshops

Support tenders, pricing strategies, and contract negotiations

Develop strategic account plans to maximise revenue growth

Service Delivery & Mobilisation:

Lead the mobilisation of new contracts, ensuring seamless go-live

Oversee the delivery of integrated FM services

Coordinate Soft FM services (e.g. Cleaning, Security, Waste, Reception)

Work closely with our specialist partner for Hard FM (M&E services)

Ensure all KPIs, SLAs, and compliance standards are achieved

Account & Relationship Management:

Act as a senior point of contact for key clients

Drive client satisfaction, retention, and long-term partnerships

Identify opportunities for service improvement and contract growth

Commercial Performance:

Deliver against revenue and gross margin targets

Manage contract profitability and pipeline growth

Support renewals, extensions, and upsell opportunities

Leadership & Collaboration:

Work closely with operational teams to ensure high-quality service delivery

Build strong relationships with our Hard FM delivery partner

Provide leadership during contract mobilisation and implementation

Support and mentor operational teams where appropriate

Promote a culture of safety, compliance, and continuous improvement

Essential:

Proven experience within Facilities Management

Strong track record in business development and contract delivery

Experience delivering integrated Soft and Hard FM services

Commercially astute with strong financial awareness

Excellent communication, presentation, and stakeholder management skills

Ability to manage complex contracts and senior client relationships

Full UK driving licence

Desirable:

IWFM qualification (or equivalent)

NEBOSH or IOSH certification

Experience in sectors such as healthcare, education, commercial, or public sector

Knowledge of Mechanical & Electrical services

Experience with tenders and procurement frameworks