FM Helpdesk Operator

FM Helpdesk Operator

Location: Edinburgh, Loanhead

Confero Recruitment Group is recruiting an FM Helpdesk Operator on behalf of our client. This is an excellent opportunity for a customer-focused and organised individual to join a busy Facilities Management team.

As the first point of contact for maintenance requests, you will coordinate reactive and planned works, ensuring efficient service delivery and compliance with SLAs.

Key Responsibilities

• Receive and log maintenance requests.
• Raise and allocate work orders to engineers and contractors.
• Monitor job progress and provide updates to clients and stakeholders.
• Maintain accurate records within the CAFM system.
• Support the scheduling of Planned Preventative Maintenance (PPM) works.
• Escalate urgent issues and ensure timely resolution.

Requirements

• Previous experience in a helpdesk, customer service, or facilities management environment.
• Experience using CAFM or service management systems.
• Strong communication, organisational, and administrative skills.
• Ability to work effectively in a fast-paced environment.